Operations Specialist (Retail)
Sales & Merchant Operations
Berlin, Germany
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
We are looking for an Operations Specialist (Retail) who is ready to make an impact.
Important: In this position you will travel (and sleep in hotels) up to 3 days per week through Germany (Berlin, Frankfurt, Munich etc.) as you will be the main go-to person for our Edeka Markets (Marktleiter) and Edeka pickers.
What you'll be doing
Daily Monitoring and Coordination:
- Conduct daily monitoring of picker shifts to ensure adherence to schedules and operational efficiency
- Align closely with Account Managers and Partners to address any ad hoc or daily requests, ensuring that all needs are promptly and effectively met
Performance Management:
- Monitor picker performance metrics through Looker ensuring that performance data is accurately communicated to the fleet management team
- Collaborate with Fleetery to ensure continuous improvement in picker performance and address any issues that may arise
- Oversee the execution of any new launches, ensuring that all pickers are present and prepared to meet operational requirements
- Provide necessary training to pickers, ensuring they are well-equipped to perform their duties in accordance with Wolt’s standards
- Order any necessary equipment, gear, and clothing required for new launches to ensure pickers are fully equipped and operational from day one
Inventory Management:
- Manage and update inventory records, including adding images, updating product information, and ensuring stock accuracy
- Collaborate with relevant teams to ensure inventory data is consistently up-to-date and reflective of current stock levels
Our humble expectations
- Preferred Bachelor’s degree in Business Administration, Logistics, Operations Management, or a related field. A bachelor's degree is not a strict requirement if you have the relevant work experience.
Experience:
- German at least C1 or native level as you will speak to managers from Edeka and other markets
- While prior experience in operations, logistics, or customer service is preferred, we are open to candidates with the right mindset and a strong willingness to learn.
- Exposure to or interest in warehouse or supply chain operations will be an advantage.
- High energy
- "We can do it! - attitude
- Demonstrated ability to take initiative, work independently, and handle tasks without constant supervision.
- Capable of thinking on your feet and making decisions quickly in a dynamic, fast-paced environment.
- Proactive in identifying issues and implementing solutions before problems escalate.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Google Suite.
- Experience with data analysis tools like Looker or Excel, or a demonstrated ability to quickly learn such platforms (eye for detail)
We highly encourage people to apply even though they do not meet all requirements.
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead