Account Development Specialist
Sales & Merchant Operations
Prague, Czechia
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a service-focused sales person that’s looking for your next challenge? Does creating new sales opportunities in one of Europe’s fastest growing companies interest you? If so, then please read on!
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We have recently also started working with a wider variety of partners, such as grocery chains, retailers and online pharmacies. Wolt Drive is a delivery-as-a-service segment, which is fairly new to both Wolt and the Central European region, and serves as a perfect complement to our restaurant food operations - this would be a super exciting project to be a part of!
As a Drive Account Development Manager, you will act as a key communicator between our local team and sales partners in order to ensure the optimal success of Wolt and Wolt Drive.
What you’ll be doing
- Assisting with sales growth on Slovak as well as Czech markets with existing partners, and creating an environment where merchants and customers enjoy their experience with Wolt Drive
- Actively reaching out to potential new partners to help grow Wolt Drive’s partner base
- Handling Drive-related cases, including both manual setup and API integration, via online meetings, phone calls and other channels
- Assisting with onboarding, creating merchant admin panels and providing training.
- Collecting and transferring invoices from merchant admin panels to the accounting team
- Helping with implementation of new features
- Working with middleware partners (MWPs), including setup and monitoring
- Monitoring small- and medium-sized business venues, identifying and addressing dead or problematic venues, and other duties as required
- Occasionally traveling to Slovakia for F2F meetings with partners
Our humble expectations
- Prior experience in an e-commerce or customer service-focused role, with confidence in online video calls, phone communication as well as F2F meetings with partners
- Experience in account management or customer service is a plus
- Excellent interpersonal skills. You will be interacting with a wide range of people
- Structured, detailed, and service-oriented mentality
- Ability to take initiative and ability to get things done in a fast-paced environment
- Willingness to occasionally travel to Slovakia
- Fluency in Czech or Slovak and English
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead