Job Summary:

We are seeking a proactive and detail-oriented Operations Support Associate to join our team. This role is based in the field, with the expectation of visiting approximately two customers/partners per day. The successful candidate will be responsible for supporting key operational tasks, including training on merchant apps, assisting with picking and stocking, improving performance metrics, and reporting issues. This role plays a crucial part in ensuring smooth daily operations and maintaining a high level of accuracy in inventory management and order fulfillment.

Key Responsibilities:

• Field Visits: This role includes four days per week in the field, visiting approximately two clients/partners each day to provide on-site support, training, and guidance on operational processes.
• Merchant App Training: Provide training to team members on the use of merchant apps for order processing, inventory management, and operational tasks.
• Assisting with Picking & Stocking: Help with accurately picking items for customer orders and efficiently stocking inventory to ensure availability and minimize out-of-stock items.
• Reduce Offline Time: Proactively monitor and reduce downtime by ensuring the smooth operation of systems and equipment.
• Reduce Missing Items: Work to improve order accuracy by reducing the number of missing items during order fulfillment.
• Improve Substitution Rate: Ensure appropriate substitutions for out-of-stock items to meet customer expectations.
• Improve POFR (Perfect Order Fulfillment Rate): Support efforts to enhance the accuracy and completeness of customer orders, leading to improved overall satisfaction.
• Reporting Venue Issues: Identify and promptly report any operational or logistical issues related to the venue that could impact order fulfillment or inventory management.
• Assortment Health: Monitor and maintain the health of product assortments, ensuring that popular items are adequately stocked and slow-moving items are reviewed for relevance.
• Reporting to Supervisor: Communicate regularly with the supervisor to report on daily performance, challenges, and any operational issues.
• Cycle Count: Assist in conducting regular cycle counts to ensure inventory accuracy, minimize discrepancies, and report findings.

Qualifications:

• Strong organizational and time management skills.
• Ability to work both independently and in a team setting.
• Basic proficiency in using apps and software for order management and inventory tracking.
• Attention to detail, with a focus on accuracy in picking and stocking.
• Strong communication skills for reporting issues and working with team members.
• Ability to lift, move, and organize stock as needed.
• Willingness to work in a field-based role with regular client visits.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!