Global CRM Specialist
Marketing
Athens, Greece, Greece · Athens, Greece, Greece
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a CRM enthusiast and have experience in managing and executing campaigns? Do you have an analytical eye when it comes to evaluating campaign performance? If this sounds like you, we’d love to chat!
Role Background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We’ve grown significantly in the last three years, expanding our operations from just four countries across the Nordics to 27 countries across Europe and Asia today. And we’re just getting started.
Regardless of how fast we are growing, we strive for the best in the world in everything we do. That’s everything from product development to local country operations to developing engaging marketing campaigns for each of our 24+ markets. Now we are searching for a CRM Specialist to join the Global Marketing Automation team where your primary goal will be to increase user re-engagement.
As a Global CRM Specialist at Wolt, your role will be across all markets and will focus on the design, implementation, and support of the CRM strategy. Your main responsibility will be to analyze and interpret data to provide insights and support strategic business decisions.
Being part of the Global Marketing team, you will be responsible for creating a bridge with regional marketing teams to ensure that localization is integrated into the campaigns.
What you’ll be doing
- Working closely with the CRM team and wider marketing team to deliver the overall strategy
- Build and execute automated CRM strategies across email, push, and in-app notifications, to reduce manual effort
- Coordinate all campaign-related activities with responsible stakeholders, e.g., campaign planning, content, creatives, localization, and campaign evaluation
- Continuously improve customer campaigns to engage, retain, and reactivate customers based on the user data
- Monitor, analyze, and make recommendations on CRM initiatives to stakeholders
- Support and make best-practices recommendations to all teams that use the CRM tool
- Create testing plans in order to maximize engagement & ROI
- Constantly follow sector and Wolt-specific user behavior trends and prepare short recaps for the stakeholders
- You have tenor experience working within CRM in a tech, eCommerce, or similar industry
- Experience in setting up & executing automated lifecycle campaigns or bulk campaigns
- Proven experience working across multiple business units with a variety of stakeholders
- Strong analytical skills and confidence working with data, able to build simple dashboards
- Experience in creating communication plans for different marketing channels
- Eager to learn and you thrive in a dynamic, constantly changing environment
- Hands-on experience with CRM & campaign management tools such as Iterable, Braze, Salesforce, Clevertap or Leanplum
- Previous experience in food delivery, on-demand delivery, or e-commerce is a plus
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Along with a competitive salary and benefits, you will also be eligible for:
- Opportunity to be part of building something exceptional, in an international environment
- Lots of learning and growth in a globally scaling tech company
- Stock options available
Please note that we do not accept applications sent by mail. You should submit your application through our careers website!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
More than fancy ads
We’re here to figure out how we can help new people find Wolt and remind existing customers to keep coming back.
We’re strong advocates for experimenting and testing, but have a ‘do more with less’ approach.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
More than fancy ads
We’re here to figure out how we can help new people find Wolt and remind existing customers to keep coming back.
We’re strong advocates for experimenting and testing, but have a ‘do more with less’ approach.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.