Onboarding & Acquisition Development Team lead
Operations
Berlin, Germany
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Onboarding & Acquisition Development Team Lead
Now is your chance to join an international team of experts driving growth and quality at Wolt! The Global Delivery Operations Supply team is shaping the future of courier operations across 30+ markets — and as part of DoorDash, you’ll have the opportunity to solve tough challenges at scale. If you thrive in a fast-paced environment where you can take full ownership of impactful global projects, this is the place for you.
We’re looking for an ambitious and data-driven individual to lead the development of our courier onboarding and acquisition. You’ll play a key role in ensuring that Wolt’s courier acquisition and onboarding processes are impactful, efficient, and scalable to support our business growth needs. You’ll identify opportunities to enhance our conversion funnel, test new acquisition levers, and build solutions that empower our markets to succeed.
This is a high-impact role that requires a combination of strategic thinking, analytical execution, and hands-on leadership. You will lead a small team (1–3 direct reports) and collaborate across multiple global and regional stakeholders — including Region Operations, Courier Marketing, Product, and Analytics
What You’ll Be Doing
- Own and develop Wolt’s global courier onboarding and acquisition operating model and tooling, ensuring impact, efficiency, and scalability across markets. This includes going deep enough in the data to understand the business nuances and identifying new opportunities.
- Partner cross-functionally with Regional Operations, Courier Marketing, Product, Analytics, and Procurement to make impact at scale and ensure all perspectives are considered.
- Contribute to strategic planning by developing OKRs, targets, and investment recommendations to drive acquisition efficiency and capacity growth. Innovate the way we measure onboarding and acquisition by developing new KPIs.
- Lead and mentor a small team of onboarding and acquisition development specialists, fostering ownership, learning, and impact.
- Support ad-hoc initiatives based on the business need. E.g. find ways to boost supply growth at times of unprecedented growth.
Our Humble Expectations
We are looking for someone with:
- Proven experience in operations, growth, or strategy roles in a fast-paced, scaling environment.
- Excellent analytical skills — proficiency in Looker and Excel is a must; SQL andPython skills are a plus.
- A data-driven and problem-solving mindset, always seeking opportunities to improve and optimize.
- Strong leadership skills, with experience managing or mentoring team members and working in a cross-functional setup
- A Master’s degree in a relevant field (Business, Industrial Engineering, or related).
- Excellent written and spoken English communication skills.
You’ll report to: Global Head of Courier Supply
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations