Role Background

As a result of how quickly are Support Team has grown we’re now looking for a new Support Shift Lead to take responsibility for customer, restaurant and courier partner support and monitoring during a support shift. Therefore, you’ll need to be comfortable with leading by
example and raising the bar of the service we provide.

What you’ll be doing
● Supervising our amazing support team during shifts - you will ensure efficient operation and a good customer experience.
● Being the cheerleader of the team - motivating, engaging and ensuring our support associates are enthusiastic and engaged.
● Sharing feedback either with your support associates during the shift or passing on necessary feedback to your Support Lead.
● Solving issues in which the team needs help and managing workload, efficiency, office duties, and keeping an eye on everyone’s
well-being.
● Being proactive - whether that’s before, during or after your shift. You’ll be forward-thinking! As a team, we do common things uncommonly well.

Qualifications
● An ambitious and motivated colleague who can create an energetic and happy environment during shifts.
● Proactive team player.
● Fluent in Slovak and English.

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!