The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Germany can order their groceries and have them delivered to their doorstep at lightspeed! This would not be possible or sustainable without a very strong operations function.

Wolt Market is growing rapidly and we have ambitious goals. We are looking for an Operations Team Lead to lead 11 of our Wolt Markets across Greece and ensure a great quality of end to end groceries operation from fulfillment to delivery. The role will also be critical in developing the optimal store operations. You can think of this role as a Wolt-version of a district/area manager in the retail industry.

As a Wolt Market Operations Team Lead you'll have ownership of supporting a team Store Managers and together run a world-class grocery delivery operation. Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your operation.

You will be leading everything related to how operations take place and are responsible for finding and setting up targets, optimizing store layout, improving picking and packing costs, ensuring a great user experience and providing leadership to a team of store leaders and grocery associates.

In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day. 

What you’ll be doing

• Responsible for the end to end store operations, from fulfillment to delivery in a group of our stores.
• Review the demand forecasts and determine your productivity requirements to meet the overall store/country objectives.
• Maintaining an ambitious and motivated team, while you also hire and train new store leaders.
• Provide day to day leadership and guidance to store leaders and associates to optimize store operations and guarantee operational excellence - mentor, coach and help their day-to-day work.
• Workforce and Cost Management. 

• Operations management experience in retail, distribution, hospitality or platform economy environments.
• Great analytical skills. Excel skills are a strong recommendation.
• Experience of leading teams in stores or in a similar field.
• Full professional proficiency in English and German. 
• Ability to think and act fast operationally with an eye for detail.
• A hands-on, proactive, practical, pragmatic attitude with resiliency for changes.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Alexander Kanto Talent Acquisition Lead: alexander.kanto@wolt.com

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English.