As the Operations Specialist, you will be responsible for implementing initiatives to improve all aspects of delivery quality. This includes the Restaurant, Retail verticals and all new verticals in your region (e.g. Parcel, Drive, etc.). Your role involves partnering deeply with both the local and global business teams to understand what needs to be accomplished to successfully “win” each specific business. You will then be responsible for achieving these targets by incubating experiments to drive long term investments across all countries you operate in.

You will be reporting directly to the Regional Head of Platform Quality.

Responsibilities & Duties:

• Develop and implement short and long-term strategies to improve Quality and prove this out with actual data from experiments you have run in the countries that you oversee.

• Be the primary point of contact for delivery quality for Support team when it comes to the countries in your specific markets. Including occasionally representing operations in Support meetings.

• Track the performance of Monday's platform, including updates from regional Slack channels concerning Courier Partners incidents.

• Enhancing the cloning ratio across all verticals (Restaurant, Retail etc.) in the countries we operate.

• Monitor key performance indicators (KPIs) and analyze performance and quality, identifying root causes and developing strategies to achieve or exceed regional targets.

• Communication Skills: Strong verbal and written communication skills for effective collaboration with teams and partners.

• Analytical Skills: Ability to analyze data and performance metrics to identify trends and areas for improvement.

• Attention to Detail: Meticulous attention to detail to ensure compliance and accurate documentation.

• Problem-Solving: Strong problem-solving skills to address incidents and implement optimizations.

• Team Collaboration: Ability to work effectively with both regional and global teams.

• Fluency in English and Albanian is mandatory.

We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: alexandra.richiteanu@wolt.external.com 

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.