Are you a team player with great communication skills? Do you enjoy helping people and supporting them to thrive? Are you organized and structured? If the answer is yes - then read further!

Role background

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order everything from pizza to paracetamol and either pick it up at the venue or have it delivered by our courier partners. 

As our Operations Associate - Courier Supply, you will be responsible for the supply of our Courier Partners in our region and making sure that they have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants & retailers to the customers.

In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills! 

What you'll be doing

• Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation.

• Control daily courier supply to ensure timely delivery of orders.

• Coordinate closely with fleet companies to understand demand forecasts and adjust supply accordingly.

• Track and analyze courier supply KPIs to ensure targets are met, identifying areas for improvement.

• Share development ideas within the operations team to improve ongoing tasks.

• Create and improve processes to drive operational efficiency to allow the business operations to scale efficiently.

• Support other Operations departments to ensure smooth day-to-day operations.

• You are a people person, an excellent communicator and a big team motivator, as you will have daily contact with our Courier Partners.

• You are a fast learner and attentive to both small details and the bigger picture.

• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.

• You have the ability to think analytically and use analytical tools, experience with tools such as Google Sheets or Microsoft Excel is an advantage.

• You speak English and Albanian fluently.

We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: alexandra.richiteanu@wolt.external.com 

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.