Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe’s fastest growing companies interest you? If so, then we'd love to chat

Our Specialist team is an important part of the restaurants' onboarding journey. This superstar team are helping us to get the venues up and running on the platform, and with this continued growth, it means there are more and more restaurants to assist. As such, we need to bring in the team's next superstar! :)

This role requires a solid mix of both communication and organizational skills - you must be structured and detail-oriented on one side, but then also act as a key communicator between our operations team and restaurant partners. Adaptability and a strong service mindset also come naturally to you too. 

• Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times

• Build relationships with our restaurant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates

• Ensuring our portfolio of restaurants reach the highest Wolt service standards by conducting frequent quality and satisfaction checks

• Developing our restaurant partners and their business by using our collected user data

• Being responsible for our venue-platform being up to date  with the text and visuals that reflect the Wolt brand, until the onboarding process is completed

• Escalating urgent cases in a timely manner to the relevant stakeholders

• Sharing best practices within the onboarding team

• Excellent interpersonal skills - you will be working with a lot of different people

• Experience in support, administration or office management role is a plus

• Structured, detailed and service-oriented

• Self-starter and a passion for food

• Logical problem-solving skills with a bias for action and impact

• Excellent written and oral communication skills in German and good knowledge of English

What you can expect from us:

• Cool office in the heart of Berlin
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities 
• Attractive salary package 
• Discount on Wolt orders
• Modern hardware of your choice (MacBook, iPad)
• Various soft drinks, coffee and fruit in the office
• Comprehensive internal training programmes
• Weekly (virtual) all-hands meetings and regular team events
• Flexible working hours + 30 days paid holiday