As we are growing rapidly, we are recruiting a Merchant Services Associate to support our merchant partners and ensure the best possible partnership along their journey with Wolt. As a Merchant Service Associate, you will act as a key communicator between our operations team and merchant partners in order to ensure optimal success. As well as defining and shaping our Merchant support to take it to new heights. The role is based in Luxembourg.

What you’ll be doing

• Building relationships with our partners by training them on using our systems and keeping them up to speed on any updates.
• Ensuring our portfolio reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks.
• Developing our partners and their businesses by using our collected user data.
• Being responsible for our menu platform and always being up to date with the text and visuals that reflect the Wolt brand.
• Helping our Development team in any other urgent cases.
• Sharing best practices amongst the Development team.

• Masters Degree in Business, Economics, Engineering or similar background.
• Excellent interpersonal skills - you will be working with a lot of different people and partners.
• Experience in customer support, account management, or administration.
• Structured, detailed, and service-oriented.
• Self-starter, passion for food, high in ownership.
• Fluency in English and French is a must.
• Fluency in German and Luxembourgish is desirable, but not required.

At Wolt, We’re About Getting Things Done.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you. If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

If you have any further questions about the position, you can turn to: Jelena Lacmanovic, Talent Acquisition Partner - jelena.lacmanovic@external.wolt.com