Trust and Safety focuses on proactively managing risks on the Wolt platform. The team also makes sure that trust and safety incidents are managed quickly, effectively and empathetically. It is a key priority for us that everyone can feel safe while using Wolt - be it for ordering, delivering, or selling goods. 

Managing Personal and Road Safety risks is key to protecting our platform users (couriers, customers, merchants). We believe that incidents can be prevented and are looking for a Global Program Manager to lead our efforts in these areas.

The Global Personal and Road Safety Manager will be responsible for understanding Personal and Road safety risks, identifying root causes, and working x-functionally to develop and launch Safety Controls (product, policies, processes) to prevent such incidents from happening or mitigate their impact.

The ideal candidate has some technical prowess and a passion for data driven insights to make informed decisions that improve our valued community. To succeed in the role, you must be comfortable working at both ends of the spectrum - you’ll be building the high-level strategy for the program and also rolling up your sleeves to get things done! 

What you’ll be doing

• Owning the Personal and Road Safety program globally, being accountable towards the program’s objectives and success;
• Collaborating with Support, Product, Policy, Comms, Legal, Operations, and other teams to plan and prioritize the work that Wolt needs to do for the program to be successful;
• Identifying gaps and opportunities, understanding root causes, and proposing improvements to Wolt’s controls;
• Developing and improving global policies, processes, and products to manage Personal and Road Safety risks and incidents;
• Establishing governance and forums to enable the program’s execution;
• Completing global Safety investigations and deep dives;
• Training local, regional, and global teams on Personal and Road Safety topics.

• 4-8 years of experience in Platform Operations, Strategy and Planning, Innovation, or Trust and Safety. The ideal candidate comes with expertise in Operations, Personal Safety, Road Safety, Fraud, and/or Risk.
• Strong analytical and problem solving skills and the ability to work with data and quickly turn it into insights, recommendations and strategies
• Strong project/program management to drive consistent progress towards our goals. You know that a project or program can’t be successful without proper scoping, planning, engagement, governance, and documentation.
• Excellent people skills and the ability to motivate, communicate, and drive various stakeholders including our country teams, global functional teams, and our leadership.
• The ability to thrive in a dynamic environment where you need to be proactive and figure out what to do rather than wait to be told what to do.
• Grit, creativity, and determination to drive a program independently even when things get tough. If things get blocked, you’ll need to find solutions or compromises to unblock them.
• Experience in building out and scaling new processes, policies, and/or products.
• Knowledge of the services we offer and genuine interest in Wolt and our industry.
• You are willing to work from one of our global hubs, ideally Berlin but open to Helsinki, or Copenhagen and are open to travel. 
• You are able to work and communicate effectively in English.

If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea - Talent Acquisition Partner 
laura.ilioaea@external.wolt.com

Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.