Role Background: 

Trust and Safety focuses on proactively managing risks on the Wolt platform. The team also makes sure that trust and safety incidents are managed quickly, effectively and empathetically. It is a key priority for us that everyone can feel safe while using Wolt - be it for ordering, delivering, or selling goods. 

Identity and Account Integrity are key areas of focus for the Trust and Safety team. We want to prevent Platform Users operating under a false identity or sharing their accounts. We want to prevent minors from ordering alcohol, previously deactivated users coming back to the platform, and fraudulent/illegal account sharing, amongst other things.

As the Global Manager for Identity and Account Integrity, you will have the unique opportunity to drive this program fully. You’ll be responsible for understanding and surfacing opportunities in our existing processes and products and work cross-functionally to develop and launch Safety Controls for these risks. You will partner closely with global functions and local teams to address improvement opportunities - all the while driving forward company-wide projects with high strategic importance. 

The ideal candidate has some technical prowess and a passion for data driven insights to make informed decisions that improve our valued community. To succeed in the role, you must be comfortable working at both ends of the spectrum - you’ll be building the high-level strategy for the program and also rolling up your sleeves to get things done!

What you'll be doing:

• Owning the Identity and Account Integrity Safety program globally, being accountable towards the program’s objectives and success.

• Collaborating with Product, Policy, Comms, Legal, Ops, and other teams to plan and prioritize the work that Wolt needs to do for the program to be successful.

• Identifying gaps and opportunities, understanding root causes, and proposing safety controls.

• Developing and improving policies and criteria to deal with Identity and Account Integrity risks and incidents.

• Develop, implement, and improve safety controls so that they are fit for purpose.

• Establishing governance and forums to enable the program’s execution.

• Advising global leadership on key risks and mitigators.

• Completing global Identity and Account Integrity safety investigations and deep dives.

• Training local, regional, and global teams on Identity and Account Integrity topics.

• Understanding and ensuring Wolt’s compliance to any external Identity and Account Integrity requirements. 

• 4-8 years of experience in Platform Operations, Strategy and Planning, Innovation, Technology, or Trust and Safety. The ideal candidate comes with expertise in Fraud, Risk, Safety, and/or Identity and Account Integrity risks and controls.

• Strong analytical and problem solving skills and the ability to work with data and quickly turn it into insights, recommendations and strategies

• Strong project/program management to drive consistent progress towards our goals. You know that a project or program can’t be successful without proper scoping, planning, engagement, governance, and documentation.

• Excellent people skills and the ability to motivate, communicate, and drive various stakeholders including our country teams, global functional teams, and our leadership.

• The ability to thrive in a dynamic environment where you need to be proactive and figure out what to do rather than wait to be told what to do.

• Grit, creativity, and determination to drive a program independently even when things get tough. If things get blocked, you’ll need to find solutions or compromises to unblock them.

• Experience in building out and scaling new processes, policies, and/or products.

• Knowledge of the services we offer and genuine interest in Wolt and our industry.

• You are willing to work from one of our global hubs, ideally Berlin but open to Helsinki, or Copenhagen and are open to travel. 

• You are able to work and communicate effectively in English.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Linn Lima, Talent Acquisition Partner:
linn.lima@external.wolt.com

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.