Training and Development Manager - Maternity leave

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

What you’ll be doing

As Training and Development Manager (Maternity Leave), you will be responsible for the ongoing and professional management of all training and onboarding processes across all Wolt Support sites — including Tel Aviv, Haifa, Jerusalem, remote teams, and outsourced locations (and any additional sites that may be added in the future).

You’ll play a key role in shaping the development of our Support organization, ensuring that every team member receives the right tools, knowledge, and mindset to deliver world-class service while meeting company-wide KPIs and growth objectives.

Day-to-day in this role you’ll:

• Lead and mentor Training Managers across multiple sites.
• Oversee onboarding, learning, and development initiatives to meet Support KPIs.
• Continuously improve training programs and adapt them to evolving business needs.
• Collaborate with Recruitment and Site Managers to align goals, insights, and outcomes.
• Manage multiple training projects while maintaining high quality and consistency.

Our humble expectations

• Minimum one year in a senior managerial position.
• Strong background in training, learning, and people development.
• Proven experience in customer support or contact center operations.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work in a fast-paced, changing environment.
• Flexibility to travel between sites.
• Positive, proactive, and people-oriented personality.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!