Fleet Performance Analyst
Operations
Berlin, Germany
משרה מלאה
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we build technology that transforms how cities move. From restaurant delivery in 2014 to (almost) everything today, we’ve grown to 500+ cities across 30 countries — and since 2022, together with DoorDash, we’re scaling faster than ever.
Joining Fleet Operations at Wolt means stepping into a role where challenges come fast and opportunities come even faster. You’ll lead from the front, push boundaries, and turn complexity into results. If you’re ambitious, thrive in dynamic environments, and see every obstacle as a chance to win — this is the ride of your life.
What you’ll be doing
The Performance Analyst will support the monitoring, reporting, and analysis of operational performance across fleet partners. This role will focus on data-driven problem solving, ensuring transparency of KPIs, and supporting the wider team in identifying efficiency opportunities and addressing performance gaps.
Day-to-day in this role you’ll:
- Monitor key operational and business KPIs, ensuring timely and accurate reporting.
- Prepare weekly/monthly performance reports for internal teams and leadership.
- Conduct deep dive analyses to identify root causes of issues or inefficiencies.
- Support Fleet Account Managers with data insights to strengthen partner performance management.
- Contribute to building and maintaining dashboards and automated reporting tools.
- Collaborate with cross-functional teams to validate data and ensure consistency across reports.
- Continuously look for opportunities to improve reporting processes and analytical approaches.
Our humble expectations
- 1–3 years of experience in analytics, business intelligence, operations, or performance monitoring.
- Strong quantitative and analytical skills; experience with Excel/Google Sheets is required.
- Familiarity with BI tools (Tableau, PowerBI, Looker, or similar) and/or SQL is a plus.
- Ability to work with large data sets and distill insights into clear, actionable recommendations.
- Strong communication and problem-solving skills.
- Languages: Fluency in English is required. German and Arabic are considered a strong plus.
What we offer
At Wolt, we’re not looking for people who settle for “good enough.” We want those who thrive on turning data into insights, enjoy solving complex problems, and are excited to shape operational excellence in a fast-moving environment. As a Performance Analyst, you’ll play a key role in monitoring, reporting, and analyzing the performance of our fleet partners – ensuring transparency, efficiency, and continuous improvement across our operations.
- Learning & growth: A clear path to develop advanced skills in performance monitoring, analytics, and business intelligence, guided by experienced Leads and cross-functional experts.
- Impact from day one: Your analyses and insights will directly influence decision-making, drive efficiency, and improve the performance of our courier ecosystem.
- Cross-functional exposure: Collaboration with Operations, Compliance, Finance, and Fleet Account Managers to validate data, strengthen performance, and align strategies.
- Innovation & problem-solving: Freedom to build dashboards, automate reports, and identify opportunities where better data can unlock smarter decisions.
- International environment: A diverse, multicultural workplace where English is the main language – and where other languages are highly valued.
- Team culture: A supportive, hands-on environment where you’ll be trusted, challenged, and recognized for turning numbers into actionable impact.
Next steps
If this sounds like the challenge you’ve been waiting for, we’d love to hear from you! 💙
If you’re motivated by impact, love solving tough problems, and want to be part of a team that never stops raising the bar, then this is the place for you.
Please note: we do not accept applications via email due to GDPR. Make sure to apply through our internal job board!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations