Field Operations Associate

Background

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European-based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest-growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Every one of our product team members has a say in where we are going and what solutions we implement. We work with passion, but we haven't forgotten how to have fun along the way!

What you’ll be doing

As a Field Operations Associate, you’ll be part of Wolt’s frontline operations team, working hands-on in the field to identify and resolve operational and safety-related challenges. You’ll help maintain high service standards and represent Wolt in interactions with couriers, businesses, and municipalities across our active cities.

Day-to-day in this role you’ll:

• Conduct field tours across Wolt’s active operation areas in Israel.
• Identify and report operational, safety, and service-related issues in the field.
• Monitor courier behavior, delivery standards, and proper use of equipment.
• Support operational problem-solving between couriers, merchants, and commercial locations.
• Collaborate with municipalities and external partners when needed.
• Document cases and insights in Monday.com and follow up until resolution.
• Participate in operational escalations, meetings, and team updates.

Our humble expectations

• Strong understanding of operational environments and ability to make independent decisions in the field.
• High interpersonal communication skills and confidence in face-to-face interactions.
• Strong sense of ownership, responsibility, and attention to detail.
• Ability to work independently in a dynamic and sometimes unpredictable environment.
• Previous experience in field or operational roles – an advantage.
• Good English communication skills.
• Availability for at least 4 part-time shifts per week (no weekends), including at least 2 morning shifts.
• Motorcycle license (A1) – an advantage.

What we offer

• A hands-on role with real impact on safety, service quality, and city operations.
• A dynamic mix of fieldwork and office/home-based tasks.
• Close collaboration with multiple operational and cross-functional teams.
• Professional onboarding, training, and access to Wolt tools.
• Wolt benefits and compensation according to company policy.

Next steps

After applying, selected candidates will be contacted by our recruitment team for an initial interview, followed by interviews with the operations team if relevant. We’ll guide you through the process every step of the way.