Retail Specialist (m,f,x)
מכירות וניהול שותפים
Berlin, Germany
משרה מלאה
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you’ll be doing
As a Retail Specialist, you will work directly with our SMB retail partners and be the first point of contact for a wide range of operational requests. You ensure partners receive quick, accurate, and friendly support while contributing to an excellent partner experience. Through structured workflows, efficient request handling, and close cooperation with the Account Management team, you help partners stay active, satisfied, and successful on Wolt.
Day-to-day in this role you’ll:
- Manage and resolve diverse partner requests (e.g., device issues, address updates, bank account changes, profile adjustments, and other operational tickets)
- Act as a gatekeeper for requests: assess incoming tickets, ensure correct routing, and transfer tasks to the responsible internal teams when needed
- Ensure timely and accurate ticket handling to improve partner satisfaction
- Identify recurring issues and contribute to improving internal processes, FAQs, and partner documentation
- Collaborate closely with Account Management to support merchant activation, retention, and operational success
- Maintain clear and professional communication with partners throughout the ticket lifecycle
- Support internal initiatives to enhance service quality and operational efficiency
Our humble expectations
- 2+ years experience in customer support, operations, or partner-facing roles
- Excellent German and English communication skills
- Strong problem-solving skills and a service-driven mindset
- Ability to work efficiently with ticketing systems and digital tools
- High attention to detail and sense of ownership
- Structured way of working and ability to handle high-volume workflows
- Team-oriented attitude and willingness to collaborate cross-functionally
What we offer
- A role with direct impact on merchant performance and customer experience
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Discount on Wolt orders
- Modern work equipment
- Various soft drinks, coffee and fruits in the office
- Urban Sports Club membership subsidy
- Deutschland Ticket subsidy
- Weekly all-hands meetings and regular team events
- Flexible working hours policy + 30 days of paid vacation
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead