In order to help us constantly improve our customer experience for users, couriers and venues and support our market growth efficiently, we are looking for a Voice Of Customer Team Lead to join our Voice of Customer team.  

The team is responsible for cross-functional projects that enhance the user experience for all of Wolt’s customers.

Deliverables:

• Reduce Contact Rates of Users, Couriers and venues

• Cross Functional experienced Project Manager: Manages multiple coinciding CX projects    

• Insights Specialist: Proactively Identifies, prioritizes and articulates concisely insights from multiple data points and reports 

• CX Techy: Discovers, configures and scales tools and systems that directly improve customer experience and reduces contact rates    

Our humble expectations

• >4 years as an Analyst or Project Manager at a fast growth tech company with proven record of leading cross-functional projects

• Must have experience utilizing customer support automations and Bot solutions

• Bonus points: contact center Team Lead / Shift Manager / Information Manage

• Loves Data driven decision making

• Effective communicator - able to clearly articulate insights and suggestions 

• Collaborator - Enjoys working with others 

• Enjoys leading and multi-tasking multiple projects at the same time

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!