Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. Wolt was founded in 2014 and joined forces with DoorDash in 2022. Together, Wolt and DoorDash operate in 27 countries today, serving more than 45 million customers. In Hungary, Wolt’s services are available in more than 50 cities. 

Join us today to build Wolt together. 

What you’ll be doing:

• Recruiting, mentoring and managing: You will quickly get Wolt under your skin and find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will be providing performance feedback and making sure your team meets KPIs.
• Leading by example and setting the standard: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar of the service we provide. You set targets for yourself and your team and walk the extra mile to beat new records as a company. 
• Team engagement: Organizing feedback sessions and group workshops with your team members on regular basis.
• Relating and communicating: You will identify the needs and relevant tone of voice to each of our customers courier partners and merchants that are reaching out to us.
• Getting stuff done: Hustle, hustle, hustle.

• You have already led a customer-facing team and you’re excited to join our award-winning Support team.
• You enjoy supporting and growing a team, and do your best to make sure your team always understands the importance of their role and the purpose of providing the best possible service.
• You are able to think on your feet, and multi-tasking is your second nature.
• You’re quite analytical and enjoy learning and teaching others how to use our Support tools.
• You are able to translate data into actions and make the rest of the core team understand how Support is progressing according to the KPI’s.
• You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• You are fluent in Hungarian and English.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What We Offer

• Independent work in a dynamic, international team 
• SZÉP-card
• Private health insurance 
• AYCM card (self-financed)
• Discount on Wolt orders
• Employee Assistance Program

If you have any further questions about the position before applying, you can turn to:

Zsófia Szentes, Talent Acquisition Partner - zsofia.szentes@wolt.com.

Please note that we do not accept applications sent by mail. Please submit your application through our careers website!