Are you an experienced customer service professional with strong leadership and analytical skills to deliver and develop exceptional service? Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!

Our support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners, retail partners and courier partners all run smoothly. But it is not only about making things run smoothly - support is much bigger than that for us at Wolt. We really love to excite and delight our customers and see support as a key to a stellar customer journey and a way to our customer's hearts in the long run.

As our Support Manager you will lead our Greek Support Team Leads and inspire the high-quality standard of service that we provide to our customers and partners in Greece, Cyprus and Malta. With their excellent management skills, our Support Team Leads ensure that our Support Associates are running the operations between customers, restaurant partners and courier partners smoothly.

What you'll be doing

• Lead the team of Support Team Leads to make sure we provide great customer experience to all of our customers: Restaurant and Retail partners, end-users and our Courier Partners.
• Coach and develop the Support Team Leads, helping them grow as individuals and leaders.
• Participate in the selection process when hiring new colleagues in our support teams.
• Inspire the team to achieve excellence every day, helping them see how customer interactions serve a larger purpose than simply fixing problems. You walk the extra mile to make sure we beat records all the time.
• Raise the bar of the service we provide and the way we do support by setting targets for yourself and the Support Team Leads, empowering and holding them accountable for performance, personal development and happiness of all team members.
• Ensure we have the right processes in place to ensure optimal daily operations and set the structure and direction required to handle a high number of customer and partner interaction on a daily basis.
• Apply a data driven mindset to everything we do, using data to drive actions and make decisions, supporting your intuition with data.
• Work collaboratively and productively with other functions and teams, both locally and globally, to improve customer experience and satisfaction while creating smooth and engaging customer and partner journeys.
• Work together with our Head of Support to develop strategies to improve customer experience and satisfaction while creating engaged and happy customers and partners.

• You enjoy leading and growing a team, and you have a proven track record of leading leaders to high performance in a high paced environment.
• You are passionate about customer service and you make sure your team always understands our purpose and are inspired to pull in the same direction.
• You are an operational leader with great instincts for balancing day to day operations with the long term thinking required to develop and grow a large team.
• You have the ability to think on your feet and balance conflicting priorities, and you are able to act confidently despite high levels of ambiguity.
• You’re tech-savvy and enjoy learning and teaching others how to use tools and drive performance.
• You are able to translate data into actions and use data to help Support and other teams understand how Team Leads are progressing according to their KPI’s.
• You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced environment.
• You are fluent in Greek and English and speak and write with clarity and purpose.