Senior Account Manager (m,f,x)
Sales & Merchant Operations
Köln, Germany
Full-time
Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!
Role Background
Our Account Management team lies at the heart and soul of Wolt, ensuring our existing restaurant partners and Wolt’s success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.
As a Senior Account Management at Wolt, you will be responsible for managing our largest SMB merchants, increasing the adoption of Wolt’s products and driving their growth on the platform. In the role, you will drive commercial negotiations, close complex deals in a competitive landscape, analyze and synthesize large datasets and manage your portfolio with a consultative approach.
You’re excited about this opportunity because you will…
Leverage your business acumen and analytical abilities to raise the adoption of Wolt’s products and services among the restaurant partners within your portfolio
Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.
Constantly monitor your portfolio’s performance, interpret complex data sets and provide data-driven consultancy to your partners
Conduct periodic meetings, present business reviews and lead discussions with a consultative approach
Work closely together with the Marketing team to plan and execute campaigns together with restaurant partners.
Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship
Actively monitor the competitive landscape and feedback loop to influence Wolt’s product improvements.
Our humble expectations
+5 years experience in a client-facing, commercial role such as Account Management, Sales or Marketing positions.
Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the Wolt’s KPIs and financial targets.
Data-driven: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI, SQL knowledge).
Sales oriented mindset with strong (verbal and written) communication skills and passion for leading strategic conversations in a dynamic and competitive landscape.
Good time-management skills with a problem-solving attitude
Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
High sense of ownership and proactivity
Advanced Microsoft Excel / Google Sheets knowledge
Fluent in German and excellent English skills.
It’s even a plus if you have…
Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries
Experience from working with a CRM system
Experience with content creation, editing, or marketing
Experience with Google Workspace
Next steps
What we offer
Cool office in Cologne
Independent work in a dynamic, international team
A fast-growing tech company with many career opportunities
Attractive salary package
Discount on Wolt orders
Modern work equipment
Various soft drinks, coffee, and fruits in the office
Urban Sports Club membership subsidy
Weekly all-hands meetings and regular team events
Flexible working hours policy + 30 days of paid vacation
