Hey, you look like you might be our new Sales Support Associate
Sales & Merchant Operations
Birkirkara, Malta
Full-time
Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favourite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.
Wolt launched in Malta in December 2019 and as the best rated app, we’re now delivering to customers in major cities.
As we are growing rapidly, we need Sales Support Associates to support growing Wolt’s restaurant portfolio by assisting our Restaurant Sales Managers in administrative tasks both online and with clients over the phone.
What you'll be doing
- Ensuring our portfolio of stores reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
- Training our partner venues on how to use the Wolt tools and equipment
- Successfully onboarding venues onto the Wolt platform and ensuring optimal access at necessary times
- Be responsible for our menu-platform and product list always being up to date with the text and visuals that reflect the Wolt brand
- Liaising with restaurant partners on a daily basis to resolve any issues that may come up
Our humble expectations
- Excellent interpersonal skills - you will be working with a lot of different people
- Experience within customer support or other relevant customer-facing role
- Structured, detailed and service-oriented
- You hold a driving license - this is a requirement as you will need to visit partner venues around Malta
- Fluent in English (Maltese is an asset but not essential)
- High interest towards analytics is a plus
What We Offer
- Independent work in a dynamic, international team
- A lot of career growth opportunities
- Discount on Wolt orders
- Modern work equipment
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Please note that we unfortunately cannot offer relocation support at this moment in time so will only consider candidates that are already based in Malta who have a strong understanding of the local Maltese market.
