Regional Vendor Manager
Sales & Merchant Operations
Berlin, Germany
Full-time
Team description
Our Merchant Services team is the heart and soul of Wolt. We ensure that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As Wolt grows in scale and scope of offerings, the strength of our merchant services engine must grow with it.
As the Regional Vendor Manager, you will play a critical role in managing our vendor health, quality of services and performance apart from supporting the team with data-related requests and process documentation.
What You’ll Do
Develop and maintain effective relationships with vendors across multiple markets to ensure compliance with service level agreements (SLAs), performance indicators and metrics as well as contractual obligations.
Collaborate with cross-functional and global teams to evaluate vendor performance, identify areas for improvement, and propose corrective actions to optimize service delivery.
Drive continuous improvement initiatives within vendor management processes and procedures to enhance efficiency and effectiveness.
Drive the implementation of global projects / programs to the local vendors servicing multiple markets in close collaboration with the global Vendor Management function
Create and maintain an operational handbook to make sure all our vendor related processes are kept up to date while being in sync with other internal key stakeholders such as IT security or compliance
You track, evaluate and report vendor performance and are participating in regular vendor performance reviews next to supporting the team with data requests and reporting
You establish a feedback loop between Wolt In-house teams and Vendors
Our humble expectations
Extensive, top-level experience in BPO relationship management and contract negotiation and administration
Expertise in contact center forecasting, scheduling and capacity planning, and working with skill-based contact routing environments
You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability
Awesome analytical abilities; you’re able to dig into complex data sets to help inform decisions
Strong written, verbal, and visual communication skills, and a proven ability to influence and drive consensus at all levels of an organization
Next steps
If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!
Along with a competitive salary and benefits, you will also be eligible for our long term incentive plan.
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our internal job page!
