The Global Merchant Operations team drives strategic initiatives to empower our local partners and enhance the merchant experience across all our markets. We work closely with product, marketing, and operations teams, while also supporting country teams in solving challenges and optimizing performance. Our success is measured by the growth and efficiency of our restaurant and retail partners worldwide.

We are looking for a Program Manager, Merchant Onboarding to play a key role in improving merchant onboarding processes and helping to implement and standardize these across our markets. In this role, you will lead key programs, collaborating with central teams in product, finance, and compliance, as well as local teams globally.

What you’ll be doing:

• Understanding complex challenges, designing solutions, identifying & scaling best practices and implementing them in close collaboration with internal stakeholders and merchant onboarding teams in our countries.

• Taking ownership of various initiatives driving Merchant Onboarding efficiency, and managing these strategic and operationally complex projects with a cross-functional team including product, analytics, legal and finance. 

• Going deep into details, ensuring transparency and continuous alignment between all stakeholders in order to achieve the best possible results

• Supporting and training our local merchant onboarding teams to be continuously first-rate. You will partner with multiple internal stakeholders to develop and manage an awesome library of resources, including necessary readouts, process maps, updates on new features, training content, and customer facing onboarding materials.

• Build new operational processes, piloting and rolling them out across multiple markets. 

• Drive, ownership and independence. Comfortable working both independently as well as managing a group of stakeholders, often in parallel across multiple topics.

• Excellent people and communication skills. To make an impact, you need to be able to communicate effectively with people from a wide range of backgrounds, running from support associates to senior management. You easily win people's trust and get them excited about changes you want to implement.

• Strong analytical skills, experience in working with data, and making data driven decisions

• Excellent MS office skills (especially Excel & Powerpoint) are a must. Previous experience with data analytics platforms such as Looker or data management tools such as SQL is a bonus. 

• Extensive experience in B2B partner onboarding in a tech/platform ecosystem, global retailer or manufacturer (eg FMCG). Startup/scaleup experience is a plus. 

• Experience in management consulting, ideally with a focus on operational improvement initiatives, is a plus

• Excellent written and verbal communication skills in English.

If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!

Along with a competitive salary and benefits, you will also be eligible for our long term incentive plan.

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our internal job page!