Post-Activation Specialist
Sales & Merchant Operations
Frankfurt am Main, Germany
Full-time
We are currently growing our business in Germany, and are looking for a Restaurant Partnership Support for that region.
Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that newly onboarded restaurants to the Wolt platform perform well. It includes assisting partners with proper equipment training, guiding them on order acceptance improvement as well as outside the box thinking - how else can we make sure that our partners are performing excellently?
Our humble expectations
You have experience with partner support or communication heavy job.
You have an overall positive demeanor with a good amount of patience.
You have excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows.
You have a keen eye for detail - every small one counts!
You are an outside of the box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement.
Experience in gastronomy or the food industry is a plus.
Experience with Google Suite is a plus.
You are an Outstanding communicator in German and English, both verbal and written.
You’re excited about this opportunity because you will…..
- Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved.
- Monitor multiple workflows of partner performance improvement and track progress through Monday.com.
- Visit newly onboarded restaurant partners and provide in person training for hardware and app usage
- Proactively reach out to partners in order to solve issues, whether it is written or verbal communication.
- Experience working with cross-functional teams and able to formulate requests and tasks clearly
- Polish and improve on approaches on partner & vendor communication, coaching and training.
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Please note that we do not accept applications sent by mail. You should submit your application through our careers website.
