We are seeking a highly motivated and organized individual to join our team as a Payroll Support Team Lead. In this role, you will be responsible for leading a team that addresses employee tickets, completes earnings certificates, and delivers payslips to employees. The ideal candidate will possess strong customer service skills, attention to detail, and a commitment to continuous improvement initiatives.

Responsibilities:

• Team Leadership:

  • Lead and supervise the Payroll Support team, providing guidance, support, and coaching to team members.

  • Foster a positive and collaborative team culture that values open communication and continuous learning.

• Customer Service:

  • Ensure timely and accurate resolution of employee tickets related to payroll queries.

  • Uphold a high standard of customer service, addressing employee inquiries with professionalism and efficiency.

  • Collaborate with other departments to resolve complex payroll issues and enhance overall employee satisfaction.

• Earnings Certificates and Payslip Processing:

  • Oversee the timely completion of earnings certificates and distribution of payslips to employees.

  • Implement and maintain best practices for efficient and error-free processing of earnings certificates and payslips.

• Process Improvement:

  • Identify opportunities for process improvement within the Payroll Support function.

  • Collaborate with cross-functional teams to implement continuous improvement initiatives aimed at enhancing service delivery and efficiency.

• Quality Assurance:

  • Conduct regular quality checks to ensure accuracy and compliance with payroll regulations.

  • Implement corrective actions and provide training to team members as needed.

• Reporting and Analysis:

  • Generate regular reports on the performance of the Payroll Support team.

  • Analyze data to identify trends, address issues, and make data-driven recommendations for improvement.

• Bachelor's degree in Business Administration, Human Resources, Finance, or a related field.

• Proven experience in payroll administration or related roles.

• Previous leadership or supervisory experience preferred.

• Strong knowledge of payroll processes, regulations, and compliance.

• Excellent communication and interpersonal skills.

• Detail-oriented with a focus on accuracy and quality.

• Ability to thrive in a fast-paced and dynamic work environment.

• Proficiency in payroll software and Microsoft Office Suite.

• Fluency in German and English is a must. 

If you are a dedicated professional with a passion for payroll support, team leadership, and continuous improvement, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our organization while enhancing the employee experience.

If you have any further questions about the position, you can turn to:

Orsi Kocsis, Senior Talent Acquisition Partner - orsolya.kocsis@wolt.com

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!