Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Associate in Austria.

In the Operations Team, we focus on the courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.

The Courier Onboarding Team Lead plays a crucial role in ensuring that Wolt’s courier partners across Croatia, Poland, and Serbia are onboarded efficiently and effectively. As Wolt continues to expand its operations in these markets, the need for a standardized yet locally adaptable onboarding process has become essential. This role is responsible for leading a team across the three countries, ensuring that the process aligns with Wolt's regional objectives and supports the company’s growth.

In this role, you will be at the forefront of developing and implementing strategic onboarding plans that not only enhance the courier experience, but also contribute to operational efficiency and retention. Your leadership will be key in mentoring and guiding the onboarding teams, ensuring they are equipped with the skills and knowledge to succeed. You will work closely with regional and country managers to tailor onboarding strategies that meet local needs while maintaining consistency across the region.

Given the importance of compliance and risk management in the onboarding process, this role also requires a strong understanding of local regulations and the ability to integrate these into the onboarding strategy. Your ability to use data to drive decisions will be critical in continuously improving the onboarding experience and ensuring that Wolt remains a preferred partner for couriers in these markets.

What you’ll be doing:

• Develop and implement strategic onboarding plans that align with growth objectives in Croatia, Poland, and Serbia.

• Lead and mentor the onboarding teams in the countries, ensuring they are aligned with the overall strategy and equipped to execute their tasks effectively.

• Ensure that onboarding processes are standardized across all three countries while allowing for local adaptations where necessary.

• Regularly assess the performance of onboarding associates and the overall process, identifying areas for improvement and implementing necessary changes.

• Collaborate with regional and country managers to ensure the onboarding strategy supports broader operational goals and address any country-specific challenges.

• Provide strategic direction for the onboarding process across Croatia, Poland, and Serbia, ensuring alignment with Wolt’s regional goals.

• Develop and maintain a high-performing onboarding team by providing leadership, guidance, and professional development opportunities.

• Use data and insights to drive strategic decisions, ensuring that the onboarding process is continuously optimized and aligned with business objectives.

• Act as a key liaison between the onboarding team and other departments, ensuring that onboarding strategies are integrated with overall business operations.

• Oversee the adherence to legal and regulatory requirements in the onboarding process, ensuring that all practices are compliant and that risks are managed effectively.

• Fluency in both English and the local language is needed. 

The role is based in Belgrade, Serbia.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: alexandra.richiteanu@wolt.external.com 

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.