The Operations Specialist is an important role in ensuring that we are able to achieve  the needed supply activation and courier engagement in every city that we operate in. Having a regional organisational structure, you and the team are responsible for increasing courier activation and ensuring stable supply across 9 different markets. One of the key challenges of the role will be to bridge the gap between the Onboarding and Activation plans, unlocking activation in the early lifecycle stages of a courier joining Wolt. Additionally, ensuring good supply levels when and where needed will be critical, both through data analysis and clear communication with our  courier partner community.

What you’ll be doing🚀

• Owning and optimizing the courier early lifecycle activation journey, ensuring smooth onboarding and engagement at every stage of the lifecycle;
• Designing and executing tailored activation strategies for our courier community;
• Acting as the bridge between onboarding and activation, ensuring seamless transitions and reducing courier churn in the early lifecycle stages;
• Developing and continuously improving standard operating procedures to enhance courier activation, motivation, and long-term retention;
• Monitoring key performance metrics to understand activation drivers and iterating on strategies based on data insights;
• Experimenting with new approaches to activation and engagement, leveraging creativity and data to drive results;
• Communicating clearly and effectively with courier partners, using engaging and motivational touchpoints to encourage activity during critical times;
• Staying agile and adaptable, adjusting strategies quickly based on external factors such as demand fluctuations, special events, seasonality, and market specific trends;
• Leading innovation and continuous improvement initiatives in the courier activation framework, identifying gaps and implementing scalable solutions.

• Previous experience in operations, marketing, incentive design, and/or customer service is highly preferred;
• Familiarity with working with data, using Looker or similar data visualization tools is a plus;
• Familiarity with courier engagement strategies and incentive / bonus structure planning is a plus;
• You exhibit a high attention to detail and independent ability to solve problems;
• You are a precise and thorough person with the ability to remain organized while executing your tasks at hand with high efficiency;
• You love to “get your hands dirty” and lead by example, doing whatever it takes to make sure that we accomplish our goals;
• You are a confident communicator with good English skills and effectively navigate through things that are blocking your path with a clear line of thought.

If you have any further questions about the position before submitting an application, you can turn to:

Laura Ilioaea - Talent Acquisition Partner 
laura.ilioaea@external.wolt.com

Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.