In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed and have excellent interpersonal, and community building skills! Our operations run seven days a week and although this role is mainly a Monday to Friday job, sometimes it will require you to be available on the weekend or to travel to another city.

What you’ll be doing 

• Creating courier engagement and meaningful content via internal tools - nurturing flow monitoring and edits, email newsletters, in-app messages, push messages, chatbots, and web pages.
• You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
• Be part of optimizing our processes, procedures, and communication channels.
• Oversee CP performance and funnel execution.
• Helping new CP applicants through our onboarding process.
• Responsible for direct communication with CPs, including handling the inbox and potential inquiries, information materials, etc.
• Assisting in everyday and ad-hoc tasks.

• Experience in a customer or people-oriented role, preferably online communication.
• Excellent communicator and expertise in creating texts, blogs, or similar to many recipients.
• Able to conceptualize, improve, and implement ideas and improvements in close collaboration with a team.
• Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
• Ability to think on your feet, naturally proactive, and comfortable with autonomous
• problem-solving in a fast-paced environment.
• Responsible and reliable, with a structured approach to your work.
• A strong creative eye
• You are fluent in Bulgarian and English. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!