We are looking for an Operations Specialist (Retail) who is ready to make an impact.

Important: In this position you will travel (and sleep in hotels) up to 3 days per week through Germany (Berlin, Frankfurt, Munich etc.) as you will be the main go-to person for our Edeka Markets (Marktleiter) and Edeka pickers.

Daily Monitoring and Coordination:

• Conduct daily monitoring of picker shifts to ensure adherence to schedules and operational efficiency

• Align closely with Account Managers and Partners to address any ad hoc or daily requests, ensuring that all needs are promptly and effectively met

Performance Management:

• Monitor picker performance metrics through Looker ensuring that performance data is accurately communicated to the fleet management team

• Collaborate with Fleetery to ensure continuous improvement in picker performance and address any issues that may arise

• Oversee the execution of any new launches, ensuring that all pickers are present and prepared to meet operational requirements

• Provide necessary training to pickers, ensuring they are well-equipped to perform their duties in accordance with Wolt’s standards

• Order any necessary equipment, gear, and clothing required for new launches to ensure pickers are fully equipped and operational from day one

Inventory Management:

• Manage and update inventory records, including adding images, updating product information, and ensuring stock accuracy

• Collaborate with relevant teams to ensure inventory data is consistently up-to-date and reflective of current stock levels

Preferred Bachelor’s degree in Business Administration, Logistics, Operations Management, or a related field. A bachelor's degree is not a strict requirement if you have the relevant work experience.

Experience:

• German at least C1 or native level as you will speak to managers from Edeka and other markets

• While prior experience in operations, logistics, or customer service is preferred, we are open to candidates with the right mindset and a strong willingness to learn.

• Exposure to or interest in warehouse or supply chain operations will be an advantage.

• High energy

• "We can do it! - attitude

• Demonstrated ability to take initiative, work independently, and handle tasks without constant supervision.

• Capable of thinking on your feet and making decisions quickly in a dynamic, fast-paced environment.

• Proactive in identifying issues and implementing solutions before problems escalate.

• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Google Suite.

• Experience with data analysis tools like Looker or Excel, or a demonstrated ability to quickly learn such platforms (eye for detail)

We highly encourage people to apply even though they do not meet all requirements.

At Wolt, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from couriers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Wolt is part of DoorDash (NASDAQ:DASH) and was founded in 2014 in Helsinki. Wolt operates in 27 countries and 200+ cities across the EU and Middle East, enabling our users to order food and other things from 50,000 restaurants and stores, delivered by one of our 100,000 delivery partners. In May of 2022, Wolt was acquired by DoorDash. 

Founded in 2013, DoorDash is the largest on-demand local delivery platform in the United States. We currently connect over 20,000,000 customers each month in more than 7,000 cities with more than 500,000 local businesses and restaurants. We deliver almost everything: delicious food from restaurants, grocery products, alcohol, convenience items, flowers, pet food and other retail categories like home or electronics. We operate in the United States, Canada, Australia, New Zealand, Japan...and with Wolt, now in 27 new markets across the EU and Middle East too!