Are you a team player with great communication skills? Do you enjoy helping people and supporting them to thrive? Are you organized and structured? If the answer is yes - then read further!

Role background

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order everything from pizza to paracetamol and either pick it up at the venue or have it delivered by our courier partners. We’re launching in Albania very soon! As our Operations Associate, you will be responsible for onboarding our new Courier Partners in Tirana and making sure that they have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants & retailers to the customers.

In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills! 

What you’ll be doing

• Ensure a sustainable delivery operation in Albania by onboarding, retaining, and growing a group of satisfied Courier Partners on the Wolt platform.
• Manage daily supply.
• Regularly engage with new applicants.
• Provide quick and professional responses to incoming mails, text messages and phone calls from Courier Partners.
• Supervise, support and improve Courier Partner performance.
• Monitor and manage Courier Partner cash balances, ensuring financial accuracy.
• Handle all aspects of Courier Partner off-boarding.
• Efficiently manage gear procurement and inventory.

• Analytical mindset and proficiency in using tools like Google Sheets and Microsoft Excel.
• Preferred experience in training and guiding groups and individuals.
• Fluent in Albanian and English.
• Demonstrated leadership skills with the genuine willingness to support team members in courier operations.
• Proficient in managing daily tasks efficiently in a busy environment.
• Willingness to work flexible hours, very rarely on weekends.
• Exceptional organizational skills, with a keen eye for detail.
• Proactive problem-solver and process improvement enthusiast.
• Strong interpersonal and communication skills, capable of motivating and managing a team.
• Quick learner with a strong focus on both details and the bigger operational picture.