Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Associate to join our Operations team in Croatia.

In the Operations Team, we focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.

As an Operations Associate, you will be a part of ensuring that our courier partners get the right help and support throughout their Wolt journey. Working in a fast and dynamic environment, it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing our great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.

In this pursuit, we aim to create the World’s best courier experience by optimizing processes, bettering content, and assuring that we have as little friction as possible.
 

What you’ll be doing:

• You will be a master in supporting couriers in everyday queries they send to us, ensuring timely delivery of helpful information. Your focus will be primary on written (chat & e-mail) communication and secondary on anticipating and preventing issues before they arise.

• You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.

• Be part of optimizing our processes, procedures and communication channels.

• Assisting in everyday and ad-hoc tasks.

• Administrative tasks.

• Experience in a customer or people-oriented role, preferably online communication.

• Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.

• Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.

• Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.

• Responsible and reliable, with a structured approach to your work.

• A strong creative eye

• Fluent in Croatian and English language is mandatory. 

This role is based in our offices in Zagreb.

We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: alexandra.richiteanu@wolt.external.com 

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.