Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Associate in Austria.

In the Operations Team, we focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes. As an Operations Associate in the Courier Community Team, you will be a part of ensuring that our courier partners get the right help and support throughout their Wolt journey. Working in a fast and dynamic environment, it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing our great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.

In this pursuit, we aim to create the World’s best courier experience by optimizing processes, bettering content, and assuring that we have as little friction as possible.

What you’ll be doing

• You will be a master in supporting couriers in everyday queries they send to our team inbox, ensuring timely delivery of helpful information. Your focus will be primary on written (chat & e-mail) communication and secondary on anticipating and preventing issues before they arise.
• You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
• Be part of optimizing our processes, procedures and communication channels.
• Assisting in everyday and ad-hoc tasks.

• Great communication skills both verbally and in writing. You will be communicating with our courier partners on a daily basis.
• Getting things done with a can-do attitude and being comfortable in a fast-paced and high-impact environment.
• You are a fast learner and attentive to both small details and the bigger picture.
• You are able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
• Thorough and organized - you accomplish tasks with all ends tied and have great attention to detail.
• Fluency in both Austria & English is a must!

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What We Offer 🙌 

• Independent work in a young and dynamic team
• Possibility of home office
• Discount on Wolt orders
• Notebook/Macbook and monitor
• 25 days of vacation
• Modern office
• Team building, sport and company events multiple times a year

Next Steps

If you are excited about working in a high-growth environment, taking ownership and being part of an extremely ambitious team, then click below to apply. The basic wage component is minimum EUR 28000 - 32000 (gross) annually. If you have any further questions about the position before applying, you can turn to:

Laura Ilioaea - Talent Acquisition Partner - laura.ilioaea@external.wolt.com