At Wolt, we aim to create the World’s best courier experience by optimizing onboarding processes, customizing content, and ensuring we educate courier partners in a timely and engaging manner.

As a Courier Communications Associate, you will play a key role in maintaining and developing the communication flow with our courier partners in the right direction. The goal is for each courier to get a world-class experience throughout their Wolt journey. This will require a significant amount of creativity and writing skills but also strategic thinking and an analytical mindset at the same time. You will have to get your hands dirty, master our “can do” attitude, and work well together with each specialist in Operations, as well as the rest of our country team and external partners.

What you'll be doing 🚀

• Creating courier engagement and meaningful content via internal tools - nurturing flow monitoring and edits, email newsletters, in-app messages, push messages, chatbots, and web pages.

• Editing and creating our web pages to ensure the best courier experience.

• Be part of optimizing our processes, procedures, and communication channels.

• Oversee courier performance and funnel execution.

• Helping new courier applicants through our onboarding process.

• Responsible for direct communication with our Courier Partners, including handling the inbox and potential inquiries, information materials, etc.

• Assisting in everyday and ad-hoc tasks.

• Bachelor's degree in Marketing, Media, Literature or sufficient experience

• Experience in a customer or people-oriented role, preferably online communication.

• Excellent communicator and experience with creating texts, blogs or similar to many recipients.

• Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.

• Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.

• Ability to think on your feet, naturally proactive and comfortable with autonomous

problem solving in a fast-paced environment.

• Responsible and reliable, with a structured approach to your work.

• A strong creative eye

Native Czech & fluent level in English

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then this is something for you!

This role is based in our offices in Prague.

What We Offer 🙌 

• Independent work in a young and dynamic team

• Possibility of home office

• Discount on Wolt orders

• Notebook/Macbook and monitor

• 25 days of vacation and 3 sick days

• Multiple benefit options (e.g. multisport card)

• Snack bar, coffee, tea, fruit and sweets in office

• Modern, dog-friendly office

• Team building, sport and company events multiple times a year