Do you have an eye for detail and great communication skills? Do you love working in a fast-paced environment and are looking to kick-start your career in the startup world? If this sounds like you, we'd love to chat!

Role Background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals or other goods from our restaurant or retail partners and either pick their order up or have it delivered by our courier partners. 

We’re expanding rapidly, from our offices in Stockholm, and now we’re looking for someone to be part of this hectic, fun, and rapid expansion and help to set up our new restaurant partners for success.

As such, we need a customer-focused and structured Onboarding Associate to support the onboarding and training of new restaurant partners and ensure the best possible partnership. As an Onboarding Associate, you will act as a key communicator between our operations team and merchant partners in order to ensure optimal success.
 

What you'll be doing

• Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times

• Build relationships with our merchant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates

• Be in the middle of it all - help move roadblocks, and remove bottlenecks throughout the onboarding funnel in order to drive onboarding velocity

• Ensure our portfolio of merchants reaches the highest Wolt service standards in both pragmatic and aesthetic terms

• Our ideal candidate is structured, proactive, and detailed-oriented, not shy to pick up the phone and push stakeholders to drive speed of execution

• Logical problem-solving skills with a bias for action and impact

• Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome

• Excellent interpersonal skills with the ability to adapt the tone to suit the audience - you will be working with a lot of different people both internal and external

• Experience in sales, account management, or customer support is an advantage

• Fluent in Swedish and English to be able to communicate with the partners and ensure we have correct information on the app.

If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious and fun team, then click below to apply and get the conversation going!

We will review applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position, you can contact:
Samantha Schlappinger, Talent Acquisition Partner samantha.schlappinger@external.wolt.com

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!