Hey, you look like you might be our new Merchant Onboarding Associate
Sales & Merchant Operations
Zagreb, Croatia
Full-time
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. Wolt was founded in 2014 and joined forces with DoorDash in 2022. Together, Wolt and DoorDash operate in 27 countries today, serving more than 20 million customers.
Join us today to build Wolt together.
Wolt launched in Zagreb in December 2018, and we’ve experienced tremendous growth not just there, but across Croatia since we first entered the market. We now operate in over 35 cities, with thousands of restaurant & retail partners, delivering everything from flowers to pizza.
As such we’re hiring a Merchant Onboarding Associate to support the onboarding and training of new restaurant and retail partners and ensuring the best possible partnership. As a Merchant Onboarding Associate, you will be a key communicator between our operations team and merchants to ensure their success. This is an entry-level role, so your attitude and enthusiasm will count for more than your experience!
What you’ll be doing.
Successfully onboarding venues onto the Wolt platform and ensuring a smooth, optimal process at all times.
Building relationships with our restaurant and retail partners (via email, phone, and, when necessary, in person) by training them on using our systems and keeping them up to speed on any updates.
Proactively helping our merchant partners improve their performance during their first weeks on the platform.
Developing our merchant partners and their business by using our collected user data.
Ensuring our menu platform is always up-to-date with text and visuals that reflect the Wolt brand.
Assisting the team with urgent cases when needed.
Our humble expectations
Excellent interpersonal skills, as you will be working with a variety of people.
Being tech-savvy and a quick learner.
Experience in customer service and/or administration.
Native-level proficiency in Croatian and fluency in English.
Experience in restaurant management or hospitality is an advantage but not a must.
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
What We Offer
🧑💻 Independent work in a dynamic, international team
🥗 Lunch benefit
🚌 Commute benefit
🏋️ Discounted gym memberships through PassSport program
💙 Employee Assistance Programme - therapy and wellbeing
% Discount on your Wolt orders
👶 Enhanced Parental leave
🏡 At least on day work from home per week
If you have any further questions about the position before applying, you can turn to:
Zsófia Szentes, Talent Acquisition Partner - zsofia.szentes@wolt.com.
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English!
