Are you a program manager obsessed with continuous growth? Do you have a data-driven mindset and enjoy working hands-on with our global teams and partners remotely as well as on-site  to deliver a big impact? If so, then we’d love to chat!  

Role background

The Global Merchant Operations team works on a wide array of central merchant development topics to empower our local partners the best, and help our cities become great places to live. In order to do so, we work closely with key functional leaders across dimensions such as product, marketing and operations. Equally importantly, we support our teams in different markets to solve challenges and improve performance to become a world-class merchant organization. Ultimately, we judge our success based on the performance of restaurant and retail partners Woltwide. Our team consists of strategic minds with a strong bias to action. We at Wolt make decisions based on analysis and data, and thus the ability to work with numbers is a part of our DNA.

We are now looking for a Manager, Merchant Onboarding Efficiency to play a critical role in further developing our merchant onboarding processes centrally, as well as supporting our teams in different markets. In this role you will go deep into data and process analysis, design, build and implement new processes in close collaboration with central stakeholders from product, finance and compliance teams as well our country team across all our markets globally. This is your opportunity to join one of the most successful growth companies in Europe, disrupt the delivery industry and improve the daily life of millions of people.

What you’ll be doing:

• Analyzing and continuously improving our merchant onboarding process to make it faster, more efficient and improve the quality and merchant experience during the process across our 27 Wolt countries
• Designing new processes, identifying & scaling best practices and implementing them in close collaboration with internal stakeholders and our country's merchant onboarding teams.
• Managing these strategic and operationally complex projects with a cross-functional team including product, analytics, marketing, legal and finance. 
• Going deep into numbers, making data driven business decisions and continuously developing and upgrading our existing onboarding efficiency insights and reporting. We have solid data on most aspects of our business- where we don’t, we expect you to identify key gaps and design solutions to fill these gaps. The key is to have a strong nose for value and understand what really matters.
• Support and train our local merchant onboarding teams to be continuously first-rate. You will partner with multiple internal stakeholders to develop and manage an awesome library of resources, including necessary readouts, process maps, updates on new features, training content, and customer facing onboarding materials.
• You will be reporting to the Global Head of Merchant Operations, Onboarding.

What we offer

• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities 
• Flat hierarchies in a family start-up atmosphere
• Attractive salary package including equity in the form of restricted stock units (RSUs) 
• Discount on Wolt orders
• Modern work equipment of your choice (MacBook, iPad)
• Various soft drinks, coffee and fruits in the office
• Comprehensive internal educations
• Weekly (virtual) all-hands meetings and regular team events
• Flexible working hours policy and 30 days of paid vacation

• Extensive experience in B2B partner onboarding in a tech/platform ecosystem, global retailer or manufacturer (eg FMCG). Startup/scaleup experience is a plus. 
• Advanced experience in building new operational processes, piloting and rolling them out across multiple markets. 
• Experience in leading and driving continuous improvement projects based on Lean, Kaizen / Six Sigma, etc. is a plus. 
• Very good capabilities in strategic thinking and analytical execution. Excellent MS office skills (especially Excel & Powerpoint) are a must. Previous experience with data analytics platforms such as Looker or data management systems such as SQL is a bonus. 
• Experience in management consulting, ideally with a focus on operational improvement initiatives is a plus
• Hands-on experience with set-up of CRM systems (i.e. Salesforce and/or Pipedrive) or project management systems (i.e. Monday.com) is beneficial.
• Excellent people and communication skills. In order to make an impact, you need to be able to communicate effectively with people from a wide range of backgrounds, running from support associates to senior management. You easily win people's trust and get them excited about changes you want to implement. 
• Drive, ownership and independence. Comfortable working both independently as well as managing a group of stakeholders, often in parallel across multiple topics.
• Excellent written and verbal communication skills in English.
• Eligible to work in the EU, and willingness to (re)locate to one of our business focal points, e.g. Helsinki, or Berlin. Willingness to travel up to 20% of the time if needed.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website.