Since being founded in Helsinki, Finland, in 2014, Wolt has grown into a truly global organization with more than 11,000 team members spread across 27 countries. Our employee population is very diverse, with varying communication needs and preferences depending on their role. 

As we continue to evolve and scale, our Communications team is now looking for an experienced and visionary Internal Communications Manager to help us raise our company-wide internal communications strategy to the next level - a level that matches the size and complexity of our company today. 

In this role, you would play an important role in engaging and connecting with our employees on a global scale, working together with our small but mighty Central Communications team that oversees internal communications with a global focus. In other words, if the topic touches everyone (or a big group of people) at Wolt, the Central Communications team is involved to ensure it gets communicated about in a clear and Wolt-like manner. Here are just a few examples of the work the team is involved with today: 

• Company-wide announcements

• Change communications

• Company-wide All Hands call strategy and execution

• Internal comms tooling

• Leadership communications

• Communications about sustainability and DEI efforts

You would report to the Head of Central Communications, based in our HQ in Helsinki, Finland. You would also work closely with our other HQ teams, such as our People and IT teams, without forgetting the 20+ other talented people we have in our wider Communications team, of which most have an external communications focus. You would also work occasionally with our DoorDash counterparts in their equally small but mighty Internal Communications team on group-wide topics. 

Responsibilities: 

The Internal Communications Manager we’re now looking for would have the following responsibilities: 

• Managing demanding internal communications projects (such as announcements and change cases) from strategy to execution and creating a playbook for what good communications in such projects look like. 

• Developing internal communications materials (written, digital, in-person, etc.).

• Developing our internal comms channels landscape, i.e., ensuring we are using the right channels to communicate with and to our different employee groups and getting the most use out of these channels. You would also have an active role in the assessment and launch of potential new channels and would act as the main user for such channels post-launch. You would also play a key role in measuring the effectiveness of our channels by performing consistent data collection and analysis. 

• Advising different parts of our business on the best ways to reach and engage members in their respective teams. 

• Advising our team members on the most effective and appropriate use of our internal communications channels, including by arranging regular training and ensuring we have up-to-date guidelines and policies in place. 

• Partnering with various parts of our business, including our wonderful IT team, and supporting them in communicating about topics that touch all of our team members, making sure we communicate the right message to the right audience at the right time.

• Extensive experience in internal communications in an international setting, either in-house or in an agency. We’re primarily looking for a person who has focused full-time on internal communications. Still, a hybrid internal/external communications role works, too, provided that internal communications has been a meaningful part of your job for at least 4+ years. 

• Experience and passion for change communications, including a strong track record in successfully running change communication projects from strategy to execution with great results.

• Strong intuition, including the ability to interpret employee sentiment and anticipate employee reactions (no crystal ball needed, just a strong gut feeling based on years of experience and learning). 

• Experience and passion for developing company-wide internal communications channels. Experience in launching and managing a new employee communications channel (for instance, an intranet project) is a big plus. 

• Proven ability to build relationships with a diverse range of business stakeholders. 

• Outstanding project management skills and the ability to drive projects independently and confidently. Great prioritization skills are also a must to help you navigate multiple projects simultaneously. 

• Excellent writing skills in English, the ability to adjust your tone of voice depending on the target audience, and the ability to distill complex topics into simple messages.

• Ability to work in a fast-paced environment, coupled with flexibility and resilience to adjust plans on the go. 

• Attention to detail and a high bar for your own work and the work of others.  

• Ability to occasionally travel abroad. 

• Ability to occasionally participate in calls outside of business hours due to our partnership with DoorDash. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Along with a competitive salary and benefits, you will also be eligible for our  long term incentive plan.

You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!