Are you an experienced support professional? Do you have a never-ending will to learn and teach others? If this sounds like you, then we’d love to chat!

What you'll be doing

• Reviewing tickets using Maestro based on the categories set and providing constructive feedback to our Support Associates.

• Reporting on recurring issues/edge cases to team leads for better coaching and performance improvement.

• Creating and updating the content in a comprehensive way based on the market needs and central team guidance.

• You understand the importance of quality and are a builder who can create something out of nothing.

• You are detail oriented and enjoy learning and teaching others how to use our Customer Support tools.

• You are a clear communicator with all stakeholders and can explain your vision and ideas.

• You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced tech company environment.

• You have experience in customer support roles, can easily understand customer needs and find the right tools to solve problems and complaints.

If you are excited about working in a high-growth environment and taking ownership beyond the obvious, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! :)