Account Management Team Lead
Sales & Merchant Operations
Pristina, Kosovo
Full-time
We’ve grown significantly in the last few years, expanding our operations from just four countries across the Nordics to 30 countries across Europe and Asia today. And we’re just getting started!
As part of our expansion, we recently launched in Kosovo—and we couldn’t be more excited!
As an Account Management Team Lead, you’ll lead a dynamic team that is responsible for both account management and outside sales activities. While the core focus lies in building strong, long-term relationships with our restaurant partners and optimizing their performance on our platform, the team is also actively expanding Wolt’s partner portfolio by bringing new venues on board.
You will guide and empower your team to excel in both areas, while also serving as the dedicated Account Manager for our most strategic restaurant partners.
What you'll be doing
Key Account Management: Manage relationships with our most important restaurant partners, acting as their trusted advisor and ensuring their success on our platform.
Drive Growth: Use data-driven insights to consult restaurant partners, optimize their performance, and improve key metrics such as menu quality and visibility.
Team Leadership: Lead a team that combines account management with outside sales, setting clear KPIs, providing regular feedback, and creating an environment that fosters development and success.
Expand Partnerships: Support the team in identifying and onboarding new restaurant partners to grow Wolt’s portfolio, while maintaining a high standard of service for existing partners.
Relationship Building: Foster strong, long-term partnerships with restaurants, acting as the key point of contact post-onboarding.
Collaborative Campaigns: Partner with the marketing team to plan and execute campaigns that drive mutual growth with restaurant partners.
Strategic Negotiations: Lead and support the team in renegotiating terms with existing partners to ensure mutually beneficial outcomes.
Quality Assurance: Conduct regular quality and satisfaction checks with partners to uphold our service standards.
Lead by Example: Demonstrate Wolt’s values in your leadership style and inspire your team to do the same.
Our humble expectations
Experience: Proven experience in key account management, with a strong foundation in outside sales or portfolio expansion. Leadership experience is a must.
Leadership Skills: A motivating leader who fosters team success and cultivates a positive, "can-do" attitude.
Interpersonal Skills: Exceptional communication and relationship-building skills, with the ability to adapt to diverse audiences.
Sales Acumen: Strong commercial mindset with a track record of expanding business partnerships.
Analytical Mindset: Proficiency in data analytic tools like PowerBi, Tableau, Looker or advanced Excel;
Detail-Oriented: Structured, organized, and committed to delivering exceptional service.
Passion for Food: Enthusiasm for the restaurant industry and working with top eateries.
Language Skills: Fluency in both Albanian and English is required.
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
