Account Development Specialist
Sales & Merchant Operations
Birkirkara, Malta
Full-time
Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolt's success in Malta. As Wolt grows both in scale and scope of offering, the strength of our account management team must develop with it.
As a Key Account Management team member, you will manage an exclusive portfolio of top-tier restaurant accounts. Your mission is to forge stronger bonds, help your partners succeed, drive profitability, and enhance operational effectiveness across your portfolio by leveraging a continuously expanding suite of technologically advanced products and services.
You’re excited about this opportunity because you will take care of your own restaurant portfolio, and will be responsible for the overall restaurant relationship post-onboarding, which includes:
- Contacting restaurant partners via phone.
- Providing after-sales support to improve our merchants' performance.
- Up and cross-selling services to merchants
- Build strong client relationships, through regular communication.
- Report on the status of accounts.
- Promote new services and marketing campaigns to existing partners.
- Act as a key communicator between our operations and restaurant partners.
- Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
Our humble expectations
- Fluent in English (Maltese is an asset)
- 1 year experience in Account, Supplier, Vendor Management or Sales
- Strong understanding of sales and ability to deliver excellent partner experience
- Target driven and proactive
- Strong (verbal and written) communication skills with an ability to build relationships
- Good time-management skills with a problem-solving attitude
- Excellent interpersonal skills with the ability to adapt the tone to suit the audience
- Strong analytical skills with the ability to make data-driven decisions
- Microsoft Excel / Google Sheets knowledge
- Driving licence (full and clean)
Next steps
If you are excited about working in a high-growth environment, taking ownership, and leading an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! :)
