CRM Specialist
Marketing
Athens, Greece · Berlin, Germany · Helsinki, Finland
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a CRM enthusiast and have experience in managing and executing campaigns? Do you have an analytical eye when it comes to evaluating campaign performance? If this sounds like you, we’d love to chat!
What you’ll be doing
As a CRM Specialist at Wolt, you’ll play a key role in shaping how millions of users experience our brand through personalized, data-driven communication. You’ll manage CRM initiatives across multiple markets - turning insights into impactful campaigns that drive engagement, retention, and growth.
Day-to-day in this role, you’ll:
- Plan, build, and execute automated and ad-hoc CRM campaigns across email, push, and in-app channels.
- Collaborate with local and global marketing teams to align campaigns with business goals and ensure strong localization.
- Analyze campaign performance, extract insights, and recommend actionable improvements.
- Use AI and automation tools to optimize segmentation, content, and timing for smarter, faster execution.
- Continuously test, learn, and share best practices to enhance CRM performance and customer experience across markets.
Our humble expectations
- 2–3 years of experience working in CRM, preferably in tech, eCommerce, or on-demand services.
- Hands-on experience with CRM tools such as Iterable, Salesforce, Braze, or similar.
- Solid understanding of automated lifecycle campaigns and multi-channel communication (email, push, in-app).
- Strong analytical mindset - confident in reading data, identifying insights, and making data-driven decisions.
- Great communication and stakeholder management skills - you’ll work closely with multiple markets and teams.
- A proactive, curious, and collaborative approach, always looking for smarter and more creative ways to engage users.
What we offer
At Wolt, you’ll join a diverse, global marketing community where creativity meets technology. You’ll have the chance to:
- Shape how millions of users across different markets experience Wolt.
- Work with modern CRM and AI-driven tools that allow you to experiment, learn, and grow.
- Collaborate with talented teams across 30+ countries and bring local insight into global impact.
- Take ownership of your projects while being supported by a team that genuinely cares about your success.
- Enjoy a flexible, international work environment that values trust, autonomy, and continuous learning.
Next steps
If this sounds like you, hit apply and let’s start the conversation!
Our process typically includes:
- Application review - we’ll carefully read through your profile.
- Intro chat – an informal conversation to get to know you and share more about Wolt.
- Interview round(s) - meet your potential teammates and discuss your experience and ideas.
- Assignment - a short practical task so we can see your thinking in action.
- Final chat – meet your future manager and align on expectations and culture fit.
We aim to make the process transparent, friendly, and engaging - just like how we work every day at Wolt.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
"We trust our people and give them the freedom to own their domain.
In day-to-day, this means meaningful responsibilities and feedback for every employee at Wolt."
- Catalina, Global Head of Wolt Ads
More than fancy ads
We’re here to figure out how we can help new people find Wolt and remind existing customers to keep coming back.
We’re strong advocates for experimenting and testing, but have a ‘do more with less’ approach.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"We trust our people and give them the freedom to own their domain.
In day-to-day, this means meaningful responsibilities and feedback for every employee at Wolt."
- Catalina, Global Head of Wolt Ads
More than fancy ads
We’re here to figure out how we can help new people find Wolt and remind existing customers to keep coming back.
We’re strong advocates for experimenting and testing, but have a ‘do more with less’ approach.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.