Senior Project Management Specialist, Strategy & Innovation
Operations
Zagreb, Croatia · Prague, Czechia · Belgrade, Serbia · Bratislava, Slovakia
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we’re on a mission to build the most efficient, innovative, and sustainable delivery operations across the Central region.
The Strategy & Innovation (S&I) team plays a key role in shaping the future of Wolt’s operations. We design and execute initiatives that make our courier operations more efficient and sustainable. Our work spans across 11 countries in Central and Eastern Europe, where we focus on launching new cities, testing new delivery methods, piloting green and sustainable vehicle solutions, improving operational performance, and leading strategic cross-country projects.
As a Senior Project Management Specialist, you’ll help turn these initiatives into reality, coordinating projects, connecting teams, and ensuring we deliver on time and in line with our goals. You’ll act as the operational bridge between local teams, HQ functions, and external partners.
What you’ll be doing
- Managing and coordinating strategic and operational projects across multiple markets in the Central region.
- Working on initiatives such as city launches, new delivery methods, piloting new vehicle types, sustainability projects, and city performance management.
- Creating detailed project timelines, defining milestones, and ensuring timely delivery of outcomes.
- Setting up and leading cross-functional meetings to align teams and monitor progress.
- Preparing and presenting regular progress reports to key stakeholders and leadership.
- Coordinating collaboration across Operations, Marketing, Finance, Legal, Support, and Product teams to ensure smooth project execution.
- Identifying risks, dependencies, and roadblocks early and proposing mitigation plans.
- Supporting the continuous improvement of project management processes, tools, and best practices within the S&I team.
Our humble expectations*
- 3–5 years of experience in project management, operations, or business development, ideally within a fast-paced, cross-functional environment.
- Proven ability to manage multiple projects simultaneously, with a strong sense of ownership and structure.
- Excellent coordination, stakeholder management, and communication skills in English both written and verbal.
- Strong analytical mindset with the ability to interpret data and translate insights into action.
- Hands-on attitude and proactive problem-solving approach — able to drive progress independently.
- Experience working across markets or departments is a strong advantage.
- Passion for innovation and sustainability in urban logistics and delivery operations.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary listed is the monthly gross salary range for this position.
To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations