Head of Courier Strategy & Innovation, South Region
Operations
Athens, Greece
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As part of our South Region (Greece, Malta, Cyprus, Albania, Kosovo, Kazakhstan, Georgia, Azerbaijan, Uzbekistan), we’re looking for a Head of Courier Strategy & Innovation to help us chart the course for sustainable growth, scale new initiatives, and bring innovation to life. This role sits at the intersection of strategy, operations, and technology, with a special focus on embedding new technologies across the business to unlock efficiency and customer value.
What you’ll be doing
This role is all about driving initiatives and innovations across diverse markets while ensuring Wolt remains agile and forward-thinking. You’ll partner with the rest of the South Ops functions, global functions, and external stakeholders to identify opportunities, pilot new initiatives, and scale what works.
Day-to-day in this role you’ll:
- Plan, develop and execute sustainability initiatives
- Lead strategic projects across multiple markets, ensuring alignment and knowledge-sharing.
- Drive innovation pilots (e.g. new business models, automation, AI applications) and oversee their rollout across the region.
- Identify key areas of improvement in terms of efficiency, customer experience and propose scalable actions across all markets
- Work closely with the other South Ops teams (Supply, Efficiency, Quality, Experience) to ensure scalability and consistency.
- Communicate with legal authorities and respond to official requests, while proactively monitoring regulatory and legal developments that may impact Wolt’s operations across the region
Our humble expectations
- 5+ years of experience in strategy, operations, consulting or leadership roles in high-growth environments.
- Proven track record of driving cross-functional projects and delivering measurable impact.
- Strong analytical and financial acumen, with the ability to turn insights into action.
- Fluency in English (Greek or other regional language is a plus).
- Experience working with AI/ML tools, or a keen interest in leveraging them for business transformation.
- A collaborative leader who thrives in fast-paced, ambiguous environments.
- Excellent project management and execution capabilities.
What we offer
- Shape the future of one of the fastest-growing regions within Wolt and DoorDash.
- Work on diverse challenges across multiple countries, cultures, and business models.
- Drive high-impact initiatives and see your ideas come to life at scale.
- Be at the forefront of AI adoption in one of the world’s leading tech companies.
- Collaborate with smart, motivated colleagues across markets and functions.
- Enjoy the benefits of working in a global company while having the autonomy of a regional role.
Next steps
If this sounds like the role for you, we’d love to hear from you! After applying, our recruitment team will review your application and get in touch if your profile fits what we’re looking for.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations
Delivery operations at Wolt
We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.
In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
The delivery of (almost) everything
In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.
"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."
- Janne, Head of Global Operations