Team Lead, Account Management
Sales & Merchant Operations
Shibuya, Japan
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Team
The SMB Account Management team was established in October 2021 with the mission of strengthening relationships with our growing partner portfolio and maximizing revenue opportunities. Today, we operate across more than 50 cities in Japan and collaborate with thousands of restaurant partners.
Our team defines what success looks like for restaurant partners on the Wolt platform and provides the tools and support to achieve it. This requires a 360-degree perspective—considering the needs of partners, users, and overall operations.
We are constantly innovating: introducing new products, developing marketing approaches for restaurants, and keeping up with industry trends. Through these efforts, we bring Wolt’s mission—making cities better places—to life by empowering local communities and growing together.
The team consists of two core functions: Account Development and Account Management.
Role Description
As the SMB Account Management Lead for North Japan, you will be responsible for maximizing the performance of your portfolio, driving KPIs and user metrics (e.g., menu quality, marketing initiatives, in-app visibility, order rejection rate, and operational uptime).
Key responsibilities include:
-
Providing your team with a clear vision, tools, insights, and goals to achieve success
-
Building and maintaining long-term, trust-based relationships with key restaurant and retail partners
-
Monitoring regional performance metrics and executing strategic actions to align with national targets
-
Recruiting, coaching, training, and developing talent to build a high-performing, people-first team culture
-
Driving cross-functional collaboration with sales, new partner acquisition, operations, and other teams
-
Learning from global best practices and localizing them for the Japanese market
-
Evolving and optimizing account management processes to support a rapidly scaling organization
-
Leading by example and embodying Wolt’s values in daily work and leadership style
-
Creating a positive, accountable workplace where the team feels empowered to grow and succee
Qualifications & Skills
-
2–3+ years of experience leading teams in account management, customer success, or related fields
-
Strong interpersonal and negotiation skills, with proven ability to manage complex client relationships
-
Demonstrated leadership in building high-performing teams through hiring, coaching, and development
-
Experience adapting to and driving change in fast-paced, growth environments
-
Innovative mindset with the ability to approach challenges from fresh perspectives
-
Analytical thinking and decision-making based on data insights
-
Familiarity with analytics tools such as Looker or Snowflake
-
Experience collaborating with international stakeholders and applying a global perspective
-
Passion for the restaurant or service industry (a strong plus)
-
Business-level proficiency in both Japanese and English
-
Flexibility to travel as required
-
Ability to be based in Sapporo preferred (though other locations in Japan may be considered)
Recruitment Process
-
Application review
-
First interview (1 hour, online)
-
Interviews with hiring manager and team members (2 rounds, online)
-
Assignment submission (prior to interview)
-
Assignment interview (online)
-
Final interview (online)
-
Offer
All interviews will be conducted online. Candidates will be asked to submit their assignment prior to the dedicated interview round.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead
We drive Wolt’s growth
We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.
The delivery of (almost) everything
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."
- Nicolas, Sales Team Lead