Workforce Management Regional Scheduling Lead - Central
Support
Budapest, Hungary
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you’ll be doing
You’ll lead a team of 5–8 schedulers responsible for managing scheduling routines across 6–9 countries. With support from a Global Scheduling Lead and close collaboration with Planning and Intraday teams, you’ll drive scheduling strategy and excellence across regions.
Day-to-day in this role you’ll:
- Lead, mentor and grow your team through the WFM Career Map.
- Set and execute the scheduling strategy for the upcoming quarter.
- Design scalable scheduling routines and spot global replication opportunities.
- Optimise coverage through forecast analysis and scenario modelling.
- Identify and implement process improvements and automations across WFM.
- Co-own OKR target setting and build ad-hoc forecasts for exceptional events.
Our humble expectations
- 2+ years of people leadership or 1+ year of leadership in a WFM role, preferably in a contact centre.
- Proven experience in scheduling, forecasting, capacity planning, and real-time management.
- Independent problem-solver who thrives in ambiguity.
- Strong stakeholder management and communication skills.
- Proactive, strategic thinker with a data-driven mindset.
- Proficient in BI tools like Looker and advanced in Excel/Spreadsheets.
- Fluency in English
- You are willing to pass your knowledge on others and eager to learn
Next steps
Sounds like the perfect fit? We can’t wait to meet you. Apply now and let’s shape the future of WFM together!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.