Product Operations Lead (Fixed-Term)
Product Management
Berlin, Germany · Stockholm, Sweden · Helsinki, Finland
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
We are looking for a Product Operations Lead to join the Courier group. The Courier group at Wolt operates with the mission of providing a high-quality delivery experience for our Consumers, becoming the most-loved platform for Couriers, and being the most efficient logistics engine in the industry.
As a Product Operations Lead, your core responsibility is to coordinate and support cross-functional teams to ensure that the Courier group’s product initiatives align with Wolt’s strategic goals while maintaining a focus on long-term sustainable growth and innovation. You’ll play a crucial role in driving strategic alignment and operational excellence within the Courier group. This includes centralizing and harmonizing key processes, allowing the Product Leads to focus on building innovative products that drive the business forward.
You will work with an incredibly talented team of product managers, designers, engineers, and data analysts in a high-visibility role. You’ll be responsible for leading the roadmap planning for the Courier group, ensuring transparency and alignment across teams. This involves setting the direction for multiple projects throughout the product lifecycle, partnering with business and operations stakeholders, and gaining a deep understanding of our end-users.
You will also lead high-profile initiatives, such as AI- driven product innovation. Additionally, you will facilitate best practices, drive innovation through ideation and pilot programs, and provide financial modeling support to enable data-driven decisions. You'll help build a strong product community, celebrate team achievements, and support Product Leads in their career growth.
Our humble expectations
You could come to this role from a variety of backgrounds, but ideally, you have:
- Plenty of experience in Product Operations and / or Product Management, preferably in e-commerce or marketplaces
- Excellent written and verbal communication skills, and proven ability to influence cross-functional teams
- A mixture of a deep understanding of product processes, ability to drive efficiency and growth targets, and a go-getter attitude of a "could-be start-up CEO"
- Expertise in collaborating with cross-functional teams, particularly product managers, designers, finance experts and data analysts
Next steps
Fixed term contract for 12 months with a possibility to prolong it.
If you are a strategic thinker with a passion for operational excellence and product innovation, we want to hear from you! The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!
The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
We build products that people love
As the voice of our customers, we make sure we’re building outstanding products. Our product leads embody the product vision, define the roadmap, own prioritization, and act as the link between our products and the rest of Wolt.
We obsess over customer needs, combine them with business goals, and blend them into strategy and products that help Wolt scale further.
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
What we’re working on
On this journey towards delivery of (almost) everything, we’re building a suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more!
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“We give teams a lot of ownership and autonomy at Wolt, which I appreciate. We trust you to make the right call and help us figure out where to go next.”
- Sissi, Director of Product
We build products that people love
As the voice of our customers, we make sure we’re building outstanding products. Our product leads embody the product vision, define the roadmap, own prioritization, and act as the link between our products and the rest of Wolt.
We obsess over customer needs, combine them with business goals, and blend them into strategy and products that help Wolt scale further.
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
What we’re working on
On this journey towards delivery of (almost) everything, we’re building a suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more!
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“We give teams a lot of ownership and autonomy at Wolt, which I appreciate. We trust you to make the right call and help us figure out where to go next.”
- Sissi, Director of Product
