Manager, Merchant Finance & Strategy

Job Description:

Our merchant partners, such as restaurants and retail stores, are vital to Wolt’s success. Through our platform, we help them grow their business reach while at the same time offering our customers an attractive selection. Today, we work with over 100,000 merchants across 30+ countries.

To support this ecosystem, we have a Global Merchant team that collaborates with local teams to improve how we acquire, onboard, and manage merchants while ensuring a best-in-class experience. This is where you come in.

As part of the Merchant Finance & Strategy team, your role is to support the financial and operational performance of our merchant domain. You'll be involved in everything ranging from annual planning to weekly performance reviews. You’ll lead business review processes and take on deep-dive projects to identify opportunities and risks across all 30 Wolt markets spanning from Finland to Greece and from Germany to Japan. Our domain comprises items like mx monetization (commissions, other merchant fees), selection growth and quality, Wolt merchant workforce optimization and performance management to name a few. We’re in essence ensuring that we have the right balance in sharing value between Wolt and merchants, that we’re able to acquire attractive selection at good efficiency and that we’re also able then to grow together with the merchants we have on the platform.

You'll work closely with the four-member Merchant F&S team, partner with global and local merchant teams, and collaborate with regional Finance & Strategy colleagues who oversee country-level P&Ls.  

About the Finance & Strategy team at Wolt:

• The Finance & Strategy (F&S) team ensures that our top management, both central and in the 30 countries that we operate in, have timely, correct and insightful information at hand for decision making. We strive to help and challenge our stakeholders to make sure we’re optimizing all aspects of the business.
• We’re responsible for Wolt’s management reporting, P&L analysis, forecasting & planning processes and related systems. Our stakeholders vary from our investors and top executives to country and functional leadership, as well as the wider finance team that we’re an integral part of
• We at Wolt make decisions based on analysis and data, and thus the ability to work with numbers is part of our DNA. Most people at Wolt crunch data on a daily basis, including our CEO. In this company figures really matter, which makes your role all the more important

Responsibilities:

• Manage workforce planning and performance management for local Merchant teams across approximately 30 countries, including determining staffing needs 
• Collaborate with the Global Merchant team to establish performance targets for sales, account management, onboarding, and merchant services teams
• Translate operational targets into actionable headcount plans, aligned with local countries and talent acquisition teams
• Participate in weekly business reviews to track performance against plans, and plan for future KPIs and budgets
• Provide analytical support and identify opportunities for workforce efficiency improvements
• Address ad-hoc requests and collaborate with analytics and local merchant teams to derive insights and improvement strategies
• Potential to expand responsibilities within the Merchant F&S team based on performance and interest

Qualifications:

• Bachelor's degree in finance, accounting, economics, or a related field
• 6+ years of experience in financial planning and analysis or similar highly analytical role
• Experience from headcount planning and workforce performance management is a clear advantage
• Strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Excel, Looker, Power BI)
• Good understanding of data flows, structures and databases are a must (knowledge of SQL or Python an advantage)
• Excellent communication skills, with the ability to present complex financial information in a clear and concise manner, in English
• Knowledge of accounting principles and financial reporting standards considered an advantage

If you're interested in this position and meet the qualifications listed above, we encourage you to apply today!

Why you'll love working with us:

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What you’ll get by joining us:

• Opportunity to be part of building something exceptional, in an international environment
• Lots of learning and growth in a globally scaling tech company

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!