Technical Support Specialist
Engineering
Tbilisi, Georgia
Full-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Technical Support Specialist, Georgia
What do you get by putting together a team full of great communicators interested in exploring the intricate world of technology and making a positive impact both at Wolt and in the cities that Wolt operates in? None other but our very own Tech Support Team! Although our team was established not so long ago, in early 2020, since then we've grown quite rapidly - today we’re over 30 people and now we’re looking to strengthen our ranks in Georgia by adding a team of Tech Support Specialists there. 🚀
Our Tech Support team sits at the heart of the company and plays an incredibly important role as the bridge between our operations and product teams. We manage Wolt-wide technical problem solving in payment and payment risk, merchant, courier, retail, security, compliance, and IT issues among other fields. But on top of that, we also recognise and find ways to improve local and global guidelines, processes, and workflows as well as provide feedback and insights to product and engineering teams at Wolt.
Because of this unique position, you’ll get to experience the rapid growth of the industry while working closely with Wolt’s Product Development and Operations as well as familiarize yourself with the tools we use on the tech side across all our products. Your typical day will include solving issues reported by Wolt Operations through Slack: sorting out tickets, debugging errors, monitoring the performance of the service and doing whatever is needed to make things run smoother.
More specifically, your main responsibilities will include access management and documenting, assisting local teams with payment issues and payment method investigations, monitoring voucher abuses and analyzing different fraud patterns (so great at analytical thinking and connecting the dots will come in handy!). 🔍 Additionally, you’ll be working together with local operations teams in fraud prevention (sharing knowledge and communicating with internal and external stakeholders, such as fraud engines) and handling incoming issues from internal stakeholders: gathering information from logs, as well as reproducing and forwarding issues to the appropriate teams. And the best part is that and can work on investigating the above issues both solo and together with the Tech Support Team! The collaborative work doesn’t end with your immediate team - you’ll also be working closely with our engineering teams, internal fraud analysts, and fraud engines. With that said, however, this role does not require coding / developing skills.
Important to note, this will be a role where you will be working during night and weekend hours - the work schedule for night hours will vary and will be agreed with your Team Lead!
📍This role is based in Tbilisi, but you can either work from the local Wolt office in Tbilisi or fully remotely from your home around Tbilisi. Please note that this position does not include relocation to Georgia.
Qualifications
👉 1+ year of experience working with technical support topics
👉 Talented communicator
👉 Willingness to learn
👉 Good technical knowledge (=you’re tech savvy)
👉 Fluent English skills
👉 Experience of internal support systems
👉 Availability to work during night and weekend shifts (every 3 weeks or so)
Additional information
We'll close the position as soon as we find a suitable candidate, so make sure to apply as soon as you realize you really, really want to join us!
In addition to the monthly pay, there is additional compensation for work during public holidays.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Engineering at Wolt
We build the technologies powering Wolt. Our apps connect millions of customers, hundreds of thousands of courier partners, and tens of thousands of shops and restaurants. We now operate in 30 countries, 500+ cities and we’re growing fast.
We build at scale, are laser-focused on building world-class customer experiences, and do things with heart. Dive with us into the complex problems of building the delivery of (almost) everything.
What we're working on
On this journey towards delivery of (almost) everything, we’re building a wide suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more from the link below.
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“Wolt is a great environment for screwing up, learning from that, growing, and moving on to do things better. We never blame anyone for mistakes, we just make sure we can learn from them”
- Kimbo, Software Engineer
Engineering at Wolt
We build the technologies powering Wolt. Our apps connect millions of customers, hundreds of thousands of courier partners, and tens of thousands of shops and restaurants. We now operate in 30 countries, 500+ cities and we’re growing fast.
We build at scale, are laser-focused on building world-class customer experiences, and do things with heart. Dive with us into the complex problems of building the delivery of (almost) everything.
What we're working on
On this journey towards delivery of (almost) everything, we’re building a wide suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.
Get a sneak peek into what we’re working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more from the link below.
We build beautiful products, the Wolt way
We like to do things well and move fast. Doing that requires less red tape and more trust.
At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they’re responsible for seeking alignment and owning the outcome.
Our culture
At Wolt, you’ll learn more, build more, and ship more than in most other companies.
You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.
“Wolt is a great environment for screwing up, learning from that, growing, and moving on to do things better. We never blame anyone for mistakes, we just make sure we can learn from them”
- Kimbo, Software Engineer
