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Workforce Management Associate - SSC

Support

Belgrade, Serbia

Full-time

Apply now
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About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As a Workforce Associate, you’ll play a key support role in creating efficient schedules that help ensure smooth customer service operations. You’ll work alongside planning and intraday teams to maintain workforce processes across several countries. Your efforts will contribute to accurate scheduling, compliance, and forecasting.

Day-to-day in this role you’ll:

  • Assist in creating and maintaining schedules for our Shared Service Centre based on business needs and guidelines to ensure optimal coverage and great customer service.
  • Help process time-off requests and manage planned absences.
  • Track and report on workforce metrics such as Scheduling Accuracy, Service Levels, adherence and occupancy
  • Support the implementation of new tools and processes from a scheduling and shift management perspective.
  • Coordinate with international teams on workforce-related tasks and be the change ambassador for the local team.
  • Contribute to continuous improvements in workforce management processes
  • Support updates and improvements to forecasting and staffing models

Our humble expectations

  • Basic understanding of workforce management or scheduling tools
  • Familiarity with Excel/Google Sheets or data tools
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced, international environment
  • Good communication and collaboration abilities
  • Willingness to learn and grow within the role
  • Full professional proficiency in English

Next steps

If this role sounds like a fit for you, we’d love to get to know you. Apply now and let’s build something great together!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Apply now

Apply now

Basic information

As a part of the internal application process, all internal applicants will be asked to self-validate their eligibility with the questions below. Please note that reaching out to a recruiter or a hiring manager directly does not suffice as an internal application. *
Before applying internally, your current manager must be informed. Have you spoken to your manager and have they acknowledged that you are applying to this role? *
Have you been employed at Wolt for at least 6 months and not transferred internally within the past 12 months? *
Are you currently in good standing — meaning you have not been on a Performance Improvement Plan (PIP) in the last 6 months and have had no conduct violations in the last 3 months? *
Employee Acknowledgment *
Wolt Recruitment Privacy Statement *

Please review the Wolt Recruitment Privacy Statement and acknowledge.

Additional information

Wolt - Self-Identification Survey

To ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”

Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.

By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.

Attachments *

You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

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